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- Tasks: Sell bespoke cruise holidays and provide top-notch customer service.
- Company: Join Dreamlines, a leading online cruise retailer with a global presence.
- Benefits: Enjoy competitive salary, bonuses, discounts, and educational trips.
- Why this job: Be part of a dynamic team in the exciting travel industry with growth opportunities.
- Qualifications: Experience in sales, especially in travel, is preferred but not essential.
- Other info: Entry-level position with full-time hours and a vibrant work culture.
The predicted salary is between 28000 - 42000 £ per year.
Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany? We are trailblazers in the cruise industry, with a presence spanning five countries. In the United Kingdom, we operate under the brand: Cruise1st.
The main role of a Cruise Sales Consultant is to sell cruise holidays, including bespoke itineraries, to our customers to achieve and exceed sales targets while providing exceptional customer service.
Tasks- Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
- Selling cruise holidays across all cruise lines, dynamically packaging and tailor-making holidays to fit customer requirements, including selling cruises, flights, hotel stays, and land tours
- Upselling and booking ancillary products and services where appropriate
- Providing excellent call quality compliant with current industry regulations (e.g., GDPR)
- Offering exceptional customer service by building rapport and using personal experience to stand out from competitors and encourage loyalty
- Remaining aware of current offers, promotions, discounts, and marketing campaigns to maximize sales opportunities
- Keeping up to date with product knowledge, including completing cruise line online learning platforms, attending in-house training, and staying informed about industry trends
- Maximizing skills on cruise line and in-house booking systems and suggesting improvements
- Following company processes to minimize errors and ensure bookings are completed accurately
- Developing effective relationships with team members and other departments to share ideas, maximize sales, and improve processes
- Previous experience selling cruises or bespoke long-haul itineraries
- Self-driven to work towards and exceed targets
- Telephone sales experience, preferably in travel retail or tour operating
- Experience with dynamic packaging is preferred
- Passionate and enthusiastic about selling cruises
- Homeworking experience is preferred
- Good knowledge of cruise and travel products and systems
- Experience with Amadeus/GDS flight systems is a plus but not essential
- Competitive basic salary plus lucrative bonus scheme. OTE £35K - £45K+
- Access to employee discount platform and cruise line incentive schemes
- Contributory pension scheme
- Educational cruise trips and ship visits
- Discounts on cruises and holidays for family and friends
- Refer a friend bonus
- Seniority level: Entry level
- Employment type: Full-time
- Industry: Travel Arrangements
Cruise Sales Consultant (f/m/x) employer: Dreamlines GmbH
Contact Detail:
Dreamlines GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Consultant (f/m/x)
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific offerings of Dreamlines. Understanding their unique selling points and current promotions will help you engage effectively with potential customers.
✨Tip Number 2
Practice your telephone sales skills, as this role heavily relies on converting calls into bookings. Role-playing with a friend or using mock scenarios can boost your confidence and improve your pitch.
✨Tip Number 3
Network with current or former employees in the cruise sales sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest trends in travel and cruise offerings. This knowledge will not only enhance your conversations with customers but also demonstrate your passion for the industry during the interview process.
We think you need these skills to ace Cruise Sales Consultant (f/m/x)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the travel or cruise industry. Emphasise any previous roles where you successfully met or exceeded sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and cruises. Mention specific experiences that demonstrate your customer service skills and ability to upsell products.
Showcase Product Knowledge: In your application, mention any knowledge you have about cruise lines, dynamic packaging, or travel systems. This will show your enthusiasm and readiness to learn more about the industry.
Highlight Communication Skills: Since the role involves converting calls and emails into bookings, emphasise your communication skills. Provide examples of how you've built rapport with customers in previous roles.
How to prepare for a job interview at Dreamlines GmbH
✨Know Your Cruise Products
Familiarise yourself with the various cruise lines and itineraries offered by Dreamlines. Being able to discuss specific cruises and their unique features will demonstrate your passion and knowledge, setting you apart from other candidates.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, particularly in travel or retail. Highlight any achievements in meeting or exceeding sales targets, as this role heavily relies on your ability to convert inquiries into bookings.
✨Emphasise Customer Service
Be ready to share examples of how you've provided exceptional customer service in the past. This role requires building rapport with customers, so showcasing your ability to connect and create loyalty will be crucial.
✨Stay Updated on Industry Trends
Research current trends in the cruise industry and be aware of any recent promotions or offers. This knowledge will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
