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- Tasks: Lead a team of Civil Enforcement Officers during late-night shifts to ensure parking compliance.
- Company: Join Norwich City Council, dedicated to improving local lives and the environment.
- Benefits: Enjoy competitive pay, flexible working hours, generous holidays, and a supportive work culture.
- Why this job: Make a real impact on community safety while developing your leadership skills in a dynamic environment.
- Qualifications: Must have NVQ level 2 and experience in parking enforcement; strong communication skills are essential.
- Other info: This role offers opportunities for career growth and is perfect for those passionate about public service.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Norwich
Salary: Competitive + 20% shift enhancement & 0.5 weekend enhancement
Hours: Varied shifts, including afternoons (2:00 PM, 3:00 PM or 4:00 PM start) and late finishes (12:00 AM, 1:00 AM or 2:00 AM)
About The Role:
We are seeking a motivated and experienced Team Leader to oversee a team of Civil Enforcement Officers (CEOs) during late-night shifts. This role plays a vital part in ensuring parking compliance, maintaining traffic flow, and contributing to the safety and accessibility of Norwich’s streets. This role will pay particular attention to those areas associated with the nighttime economy.
Job Description:
- To co-ordinate the enforcement of the parking regulations both on and off street, provide day to day management of the Civil Enforcement Officer Teams, train staff, manage resources and be the NVQ Assessor and Parking and Clean Neighbourhood Environmental (and related Acts) enforcement officer.
- Working with the Parking Operations Manager to ensure that the team’s workload is appropriately managed and process and service improvements are identified.
- To contribute to the delivery of an effective and focused environmental service for the council ensuring that Norwich is a safe and attractive place for our residents, visitors and users of all services.
Responsibilities:
- Work collaboratively and support other colleagues (as required) to deliver Team Plans and Corporate Plan.
- Take a collaborative approach to service delivery across teams.
- Contribute and support the development and delivery of the Council’s strategies and policies.
- To work on cross cutting corporate issues/projects as required.
- To be responsible for the development of the team and delivery of their business objectives.
- To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance.
Key Service Related Accountabilities:
- Manage and authorise the day-to-day operation of teams covered by the role, including identifying training needs, recruitment, agreeing and setting targets, authorising absence requests, monitoring sickness and ensuring sufficient capability and capacity exists within teams.
- This includes enhancing the performance through effective training, coaching and feedback.
- Recruit, train, coach and motivate new or established team members.
- Provide advice and guidance on the interpretation of service procedures and regulations and ensure learning and data sharing is consistent and facilitated across the team/service.
- Issue penalty charge notices (PCN) when patrolling.
- Investigate complaints and resolve parking disputes when required.
- Maintain handheld computer terminals, mobile phones, vehicles and security of buildings including MSCP and health and safety/maintenance checks.
- Work in an operational role as CEO with your team.
- Monitor lone working of staff and responding to emergencies.
- Carry out administrative duties, planning and organising shifts/rota’s.
- Carry out risk assessments and health and safety checks on CEO’s.
- Working collaboratively with managers across the Environment Service to deliver and monitor effective performance management.
- Act as a manager, working in conjunction with service support staff, and others, to deliver and monitor effective performance.
- Prepare briefings as required.
- Lead on the delivery outcomes for the team, ensuring that agreed outcomes/milestones are being achieved through effective management against key performance indicators.
- Ensure that professional advice is provided to all service areas across the council on the activities covered by this post and the team managed.
- Look for opportunities to bring in income streams into the council and horizon scanning for business opportunities, innovation and efficiency savings across the council.
- Ensure the postholder and the team comply with relevant statutory legislation in relation to their roles/duties.
Essential Skills Required:
- Ability to work with minimal supervision, reporting to manager when necessary and prioritising own workload and that of the team.
- Ability to read and understand Traffic Regulation Orders (TRO).
- Ability to problem solve using own initiative.
- Ability to deal with difficult situations when required.
- Ability to manage a team and demonstrate effective people management skills.
- Able to demonstrate an understanding of diversity and equality requirements around service delivery.
- Good communication and organisational skills.
- Ability to provide clear explanations of policies, give professional judgements and make logical decisions.
- Good listening skills and the ability to respond to the diverse needs of others.
- Ability to deliver a high level of customer service and proactively look for ways to improve the customer experience.
- Ability to “model” appropriate behaviours that encourage a culture of empowerment, initiative and transparency across the Council.
- Ability to remain calm and to respond to difficult/aggressive people both face to face and on the phone.
Educational Requirements:
- Parking Enforcement officer level 2 in controlling parking areas.
- NVQ level 2 and ability to achieve NVQ assessor qualifications.
- Good standard of education.
Why work for us:
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve.
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy:
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation.
Benefits:
- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum.
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
Civil Enforcement Team Leader employer: Norwich City Council
Contact Detail:
Norwich City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Team Leader
✨Tip Number 1
Familiarise yourself with the local traffic regulations and enforcement policies in Norwich. Understanding the specific rules and how they apply to the nighttime economy will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in team leadership or management roles, especially in a public service or enforcement context. Be ready to discuss how you've successfully managed teams and resolved conflicts.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing examples of how you've handled difficult situations in the past. This role requires calmness and effective decision-making, especially during late-night shifts.
✨Tip Number 4
Network with current or former employees of Norwich City Council if possible. They can provide valuable insights into the council's culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Civil Enforcement Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, parking enforcement, and customer service. Use specific examples that demonstrate your ability to manage a team and handle difficult situations.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to Norwich City Council and how your skills align with the role of Civil Enforcement Team Leader. Mention your understanding of the nighttime economy and your commitment to maintaining safety and compliance.
Highlight Relevant Qualifications: Clearly list your qualifications, such as the Parking Enforcement Officer Level 2 and NVQ Level 2. If you have experience as an NVQ Assessor, make sure to mention it, as this is a key requirement for the role.
Showcase Soft Skills: Emphasise your communication, organisational, and problem-solving skills in your application. Provide examples of how you've successfully managed teams and improved service delivery in previous roles.
How to prepare for a job interview at Norwich City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Civil Enforcement Team Leader. Be prepared to discuss how your experience aligns with managing a team, enforcing parking regulations, and contributing to community safety.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate effective people management skills. Prepare examples of how you've successfully led a team, resolved conflicts, or motivated staff in previous roles. Highlight your ability to train and develop team members.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you had to deal with challenging customers or enforce regulations under pressure, and be ready to explain your approach.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you would communicate policies clearly to your team and the public. Provide examples of how you've adapted your communication style to suit different audiences.
