Concession Sales Executive

Job Summary

The Beauty Works Concession Sales Executive is responsible for driving the day-to-day running of the Beauty Works counter by driving the sales of products and services and to developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation being maintained at all times.

Role Outline & responsibilities

• Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these
• Ensure the visual and commercial presentation of the retail concession is always maintained to the highest of standard and aligned to the marketing vision
• Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs
• Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management
• Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities
• Attend all regional and company-wide training, conferences and conference calls
• Ensure full compliance regarding till operation, refunds, and cash control, complying to host store regulations and rules
• Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures

Key Skills

• Customer centric and relentless about exceeding expectations
• Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company
• Demonstrate ownership and accountability
• Resilience and dynamic to the nature of changing trends, market and business needs
• Entrepreneurial mindset and enthusiastic about their career
• Highly presentable and well-groomed to ensure a professional appearance
• Ability to work on own initiative as well as part of a team
• Supporting with on-boarding of future team members
• Strong verbal, written and interpersonal skills
• Ability to solve problems and make decisions
• Team player who is resourceful and comfortable within a sales targeted environment
• Strong organisational skills with the ability to work in a fast-paced busy environment

Requirements

• Excel proficient
• Experience in Premium Retail/Beauty Halls
• Customer service experience
• Right to work in the location advertised
• Ability to travel when required (e.g. training, company events, etc.)

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Employee discount
• Financial planning services
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

Ability to commute/relocate:

• London W1C: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• Premium Retail / Beauty Halls: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person