Senior Housing Support Worker

Hours: Working hours are 8 hours per day; shift patterns and flexibility will be discussed during the interview.

Location: Teeside

Driving Requirements: Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role. This role requires regular travel across an allocated area, and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS), which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

Duties and Responsibilities:

• Act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management; carry a caseload of complex need service users.
• Line manage support workers as needed for temporary periods; deputise for Service Leads and support targeted failing services.
• Improve the lives of service users by coordinating the provision of direct housing-related support and housing management services by working with area operational and central support teams and liaising with a range of external agencies and partners.

Key Responsibilities:

• Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
• Coordinate and deliver service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads; support in the coordination of service audits.
• Work with the Quality and Safeguarding Team on the development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
• Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting; liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams, etc.
• Act as an operational subject matter expert to input to policy and procedure reviews.
• Be a senior operational representative for complex case reviews with external professionals.
• Represent services at external operational meetings related to service user assessments, reviews, and referral assessments as required.

What We Expect From You:

• Actively contribute towards meeting team performance targets in respect of the service; take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.
• Be an operational subject matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety, and support practice.
• Participate in on-call rotas as required.
• Work flexibly across the area and services where required.
• Deputise for your manager when required.
• Familiarity with computer-based packages.

What You Can Expect From Us:

• A dynamic and supportive team who delivers results for the people we support every day.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme, and many more.

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship.