Defence Business Services (DBS) - DARR Eligibility Team Leader

Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security.

Our Vision - To support UK defence customers with outstanding service every time. Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

The Defence Afghan Relocation and Resettlement (DARR) Directorate was established in 2022 to manage the process for identifying and supporting eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK under the Afghan Relocation and Assistance Policy (ARAP) scheme, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities.

The DBS DARR team are embedded within the Directorate to support the main effort by supplying 1st line support, triage, further information requests and casework services for all applications made under the ARAP scheme. This role requires you to lead a Casework Team, with line management responsibility for HEO Civil Servants. Ongoing recruitment campaigns and contingent resource drives mean that the team structures will be dynamic and often made up of a blend of experiences and backgrounds, necessitating clarity and consistency in overseeing the training and management of caseworkers.

This role requires a large amount of autonomous working and confident stakeholder engagement with colleagues across the Directorate. The Team Leaders will need to accurately interpret the relevant policy to make decisions within their areas of work, as well as provide recommendations and advice to the relevant Assistant Heads in Casework and the wider DARR team. There will be a requirement to travel and overnight stays may be required.

Team Leaders will be expected to support the Casework Assistant Heads in providing formal updates on Casework activity to the DARR Senior Leadership and for Ministerial and cross-HMG use; attention to detail and accurate policy-compliant record-keeping / audit trails are essential.

The successful candidate will be enthusiastic and self-driven with the ability to empower their team to deliver outstanding customer service. You will have strong leadership and communication skills and be able to effectively engage with your teams and support their learning and development needs.

• Essential Criteria
• A strong ability to make effective decisions in line with policy.
• Ability to adapt at pace in a high pressure environment.

• Desired Criteria
• Experience of working within a case work role.
• Experience within a fast-paced customer service environment.
• Ability to effectively communicate and influence across grades.

We will assess you against these behaviours during the selection process: Leadership, Managing a Quality Service, Communicating and Influencing, Changing and Improving.

Alongside your salary of £44,590, the Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. You will receive 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King’s birthday.

Hybrid working, where role permits, an opportunity to be considered for Reward & Recognition, family friendly policies including parental leave and adoption leave, learning and development tailored to your role, professional and personal development of skills, a culture encouraging inclusion and diversity, minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments, special paid leave to volunteer up to 6 days per year, and a Civil Service pension with an employer contribution of 28.97%.

The post does not offer relocation expenses. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. This position is advertised at 37 hours per week.

This vacancy is using Success Profiles and will assess your Behaviours and Experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile Elements, but in the event of a high number of applications, an initial sift will be conducted on the following Success Profile Elements: Primary: Behaviour - Leadership, Secondary: Career - Personal Statement.

At application stage, you will be assessed against the following: Behaviours - Leadership, Managing a Quality Service, Communicating and Influencing.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.