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- Tasks: Manage prescriptions and deliver top-notch customer service in a dynamic team environment.
- Company: Join a leading medical device company focused on improving lives through innovative solutions.
- Benefits: Enjoy a full-time role with opportunities for personal development and a supportive work culture.
- Why this job: Be part of a mission-driven team that values ethics, integrity, and continuous improvement.
- Qualifications: Strong commercial acumen, excellent communication skills, and a proactive, target-driven attitude required.
- Other info: Please include your home postcode on your CV when applying.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading organisation in the field of medical devices, specialising in voice and pulmonary rehabilitation for individuals living with a neck stoma. They design, manufacture, and distribute a comprehensive range of laryngectomy and tracheostomy products to healthcare professionals and patients across the UK. The company is known for its commitment to improving quality of life through innovative solutions and personalised care.
The DAC Administrator will play a crucial role in delivering exceptional customer service by managing prescription chasing and processing within a designated territory. Based at the Newark office, the successful candidate will work closely with internal teams and external partners to ensure a seamless and professional service experience. This position requires someone with a strong commercial mindset, a proven ability to manage their own workload, and a passion for achieving targets while maintaining high standards of service.
Key Responsibilities- Manage and process prescriptions for a specific customer territory
- Provide exceptional customer support and ensure satisfaction at all times
- Analyse individual performance using KPI data and implement strategies for improvement
- Support colleagues with prescription-related tasks as needed
- Identify training needs and participate in continuous development
- Maintain high levels of ethics and integrity in all service delivery
- Contribute to improving internal processes to enhance efficiency
- Collaborate effectively with internal teams and field-based staff
- Assist in training new members of the DAC team
- Handle incoming and outgoing post on a daily basis
- Respond to internal queries and liaise with GP practices when necessary
- Carry out additional administrative duties as required
- Strong commercial acumen with the ability to interpret sales data and KPIs
- Highly target-driven, proactive, and resilient
- Excellent verbal and written communication skills
- Confident networker with strong negotiation and stakeholder engagement abilities
- Highly organised with the ability to manage multiple tasks and deadlines
- Proficient in CRM systems and general IT applications
- Positive, solution-focused attitude
- Flexible and adaptable approach to work
Sales Account Manager employer: Macildowie Associates
Contact Detail:
Macildowie Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Account Manager
✨Tip Number 1
Familiarise yourself with the medical devices industry, particularly in voice and pulmonary rehabilitation. Understanding the products and services offered by the company will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in sales or customer service roles. Attend relevant industry events or join online forums to build connections that could provide insights or referrals for the Sales Account Manager position.
✨Tip Number 3
Prepare to discuss your experience with KPIs and sales data analysis. Be ready to share specific examples of how you've used this information to drive performance improvements in previous roles, as this is a key aspect of the job.
✨Tip Number 4
Showcase your communication and negotiation skills in any interactions you have with the company. Whether it's during a phone call or an informal meeting, demonstrating your ability to engage effectively with stakeholders will set you apart from other candidates.
We think you need these skills to ace Sales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of DAC Administrator. Emphasise your customer service experience, commercial acumen, and ability to manage workloads effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the medical devices field and your understanding of the company's mission. Mention specific examples of how you've achieved targets and improved processes in previous roles.
Highlight Key Skills: In your application, clearly outline your strong verbal and written communication skills, as well as your proficiency in CRM systems. These are crucial for the role and should be evident in your application.
Include Your Postcode: Don’t forget to include your home postcode on your CV. This is essential for ensuring your application is reviewed by the right consultant for the job and location.
How to prepare for a job interview at Macildowie Associates
✨Understand the Company and Its Products
Before your interview, take some time to research the company and its range of medical devices. Familiarise yourself with their voice and pulmonary rehabilitation products, as this will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Your Customer Service Skills
Since the role involves managing prescriptions and providing exceptional customer support, be prepared to share examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to maintain high standards of service.
✨Showcase Your Commercial Acumen
The job requires strong commercial awareness, so be ready to discuss how you've interpreted sales data or KPIs in previous roles. Think of specific instances where your insights led to improved performance or efficiency.
✨Prepare for Team Collaboration Questions
As the role involves working closely with internal teams and external partners, expect questions about teamwork and collaboration. Prepare examples that demonstrate your ability to work well with others, support colleagues, and contribute to a positive team environment.
