Independent Living Manager

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel. As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive.

The Independent Living Manager (ILM) will work as part of a team to provide support and effective housing management services across all our sheltered housing schemes and properties. The role focuses on maintaining high standards of accommodation, ensuring tenant safety and well-being, supporting the tenants to live independently and manage their tenancy within a safe and secure environment. The ILM will manage the sheltered properties including letting empty properties, conducting inspections and coordinating any repairs or maintenance that is necessary.

Who We Are Looking For:

• Establish and maintain effective relationships with health, social care and voluntary agencies to improve services for residents and to promote the Independent Living Service.
• Monitor, report and deal with any breaches of tenancy agreements in accordance with policies and procedures.
• Manage complaints, tenancy disputes and antisocial behaviour.
• Assist the Senior Housing Officer with preparing papers for court, when necessary.
• Have a proactive and compassionate approach to supporting our tenants.
• Take responsibility for the security and safety of our schemes and properties to the agreed level, including undertaking checks to fire and call alarm systems or equipment, and contacting the appropriate agencies to deal with any defects or maintenance.
• Ensure tenants are kept informed with any service delivery arrangements or changes and that effective feedback is given in response to any questions.
• Relevant experience of housing, debt and tenancy law or experience of working in a similar related field is desirable.
• Be responsible for ensuring an accurate recording of notes across all relevant council systems.
• Have excellent IT skills and can use Microsoft Word, Outlook and Excel effectively.
• Work under pressure and to tight deadlines, prioritise tasks and manage workload by effective time management.
• Communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
• Build effective relationships with Officers and the wider Housing team.
• Have GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.

What Can We Offer?

• A friendly and supportive environment for you to excel in.
• Employee benefits, such as Benenden Healthcare Membership and access to an Employee Assistance Programme.
• An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
• A generous annual leave provision.
• A discount scheme including reduced membership rates at the local leisure centre.
• On-site parking.
• Cycle2Work scheme.
• Generous Salary Sacrifice Car Scheme.

Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as part of their pre-employment clearances. A full, clean and valid UK driving license and use of a motor vehicle for business use is required for this role. This role includes being part of the out of hours service on a rota basis (in line with service requirements).

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like a further discussion about the post, then please contact Graeme Cook, Senior Housing Officer, on Graeme.Cook@dover.gov.uk or on 01304 872228. The closing date for applications is 8th June 2025. Date of interviews to be confirmed.