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For Companies At a Glance
- Tasks: Lead software support initiatives and improve product implementation and updates.
- Company: Join a fast-growing international tech company revolutionising customer service in software support.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to work with top-tier consulting firms.
- Why this job: Be part of a dynamic team driving impactful changes in a thriving industry.
- Qualifications: Experience in software support and project management is essential; consulting background preferred.
- Other info: This is a 6-month contract with a pay range of £800 to £1000 a day.
This fast growing, international technology business are transforming the way they serve their customers in software support services. Working closely with the leadership team and Big 4 consulting, they are looking for an experienced programme manager who can deliver a range of initiatives to drive improvements across product implementation, updates, migrations and major releases.
As the successful candidate you will demonstrate:
- Previous experience working for a software supplier organisation, and experience in software support services is essential.
- Ideally a background in top tier management consulting.
- Strong project management and delivery track record.
- Excellent stakeholder management and relationship building skills.
- Hands on approach.
- Ideally a background working in private equity backed organisations.
Additional information: 6 month contract £800 to £1000 a day, outside IR35. London based, hybrid working. ASAP start.
Programme Manager - Software Support employer: BIE Executive
Contact Detail:
BIE Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Software Support
✨Tip Number 1
Make sure to highlight your experience in software support services during networking events or conversations. Connect with professionals in the industry, especially those who have worked with top-tier management consulting firms, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 2
Demonstrate your project management skills by discussing specific projects you've led in previous roles. Use metrics to showcase your success in delivering initiatives on time and within budget, as this will resonate well with the hiring team.
✨Tip Number 3
Build relationships with stakeholders in your current or past roles. Having strong references from individuals who can vouch for your relationship-building skills will be a significant advantage when applying for this position.
✨Tip Number 4
Familiarise yourself with the latest trends in software implementation and migration processes. Being knowledgeable about current best practices will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
We think you need these skills to ace Programme Manager - Software Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support services and project management. Use specific examples from your previous roles that demonstrate your ability to deliver initiatives and manage stakeholders effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the Programme Manager position. Mention your background in top-tier management consulting and how it aligns with the company's goals. Be sure to express your enthusiasm for the role and the company.
Highlight Relevant Skills: Emphasise your hands-on approach and relationship-building skills in both your CV and cover letter. Provide examples of how you've successfully managed projects and improved processes in previous roles, particularly in private equity backed organisations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Programme Manager role.
How to prepare for a job interview at BIE Executive
✨Showcase Your Software Support Experience
Make sure to highlight your previous experience in software support services. Be prepared to discuss specific projects you've managed and how they contributed to the success of the organisation.
✨Demonstrate Project Management Skills
Prepare examples that showcase your project management expertise. Discuss methodologies you’ve used, challenges faced, and how you successfully delivered projects on time and within budget.
✨Emphasise Stakeholder Management
Stakeholder management is key for this role. Be ready to share instances where you've built strong relationships with stakeholders, how you navigated conflicts, and ensured alignment on project goals.
✨Research the Company and Its Culture
Familiarise yourself with the company's mission, values, and recent developments. Understanding their approach to software support will help you tailor your responses and demonstrate your genuine interest in the role.
