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- Tasks: Coordinate customer service, resolve inquiries, and analyse debit memo trends.
- Company: Join Internova Travel Group, a leader in the travel industry with a commitment to diversity.
- Benefits: Enjoy healthcare, dental care, life insurance, and access to Perkbox perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: 5+ years in travel, strong Sabre GDS knowledge, excellent communication, and teamwork skills required.
- Other info: This role offers performance bonuses based on company goals and individual achievements.
The predicted salary is between 36000 - 60000 £ per year.
This role is eligible for a bonus based on the company’s financial goal achievement and individual performance. The customer service coordinator will be responsible for researching and closure of debit memos, handling customer inquiries and complaints, resolving client issues with vendors and ensuring customer satisfaction. This individual will provide analysis on debit memo trends and make recommendations for training and process improvements based on identified trends, as well as work with the Service Delivery leaders to ensure issues are closed in a timely manner.
Responsibilities
- Communicate directly with service delivery managers or other designated contacts regarding research and outcomes.
- Liaise with vendor when required.
- Provide monthly reporting for debit memos, including tracking of payout amounts.
- Provide analysis and trending regarding debit memo root cause.
- Provide recommendations for training and or process improvement based on analysis.
- Meet with Service Delivery Director to review trends and open cases.
Qualifications
- 5+ years’ experience in the travel industry (strong knowledge of Sabre GDS is required).
- Excellent written and verbal skills.
- Excellent customer service skills.
- Strong attention to detail.
- Strong Microsoft office skills (Word, Excel).
- Has strong understanding of own skill set and development opportunities.
- Demonstrates exceptional teamwork.
- Proactively offers support when ability matches need.
- Acts as a leader among peers.
- Consistently demonstrates mastery of the guiding principles in daily work habits.
- Ability to provide constructive feedback to agents, peers, and leaders when appropriate.
- Ability to handle very difficult situations.
- May seek minimal guidance, but generally has solution at hand.
- Thinks creatively to find best/appropriate solution to difficult problems.
- Able to support peers in decision making.
- Knows when to escalate to a leader.
Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance, and Perkbox. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, and gender identity or any other protected class.
Customer Service Coordinator employer: Internova
Contact Detail:
Internova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the Sabre GDS system, as it's a key requirement for this role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the tools needed for the job.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled difficult situations in the past. This will help you stand out during any interviews and show that you can manage client issues effectively.
✨Tip Number 3
Research common trends in debit memos within the travel industry. Being able to discuss these trends and suggest potential improvements during your interview will demonstrate your analytical skills and proactive approach.
✨Tip Number 4
Network with professionals in the travel industry, especially those who have experience in customer service roles. Engaging with them can provide valuable insights and may even lead to referrals that could enhance your application.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in the travel industry, particularly your knowledge of Sabre GDS. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to handle difficult situations.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your skills align with the responsibilities of the Customer Service Coordinator role. Mention specific examples of how you've resolved client issues or improved processes in previous roles.
Showcase Your Analytical Skills: Since the role involves providing analysis on debit memo trends, include any relevant experience you have with data analysis or reporting. Highlight your attention to detail and how you've used data to make recommendations for process improvements.
Prepare for Potential Questions: Think about how you would respond to questions regarding your teamwork and leadership abilities. Be ready to discuss instances where you've provided constructive feedback or supported peers in decision-making.
How to prepare for a job interview at Internova
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries and complaints in the past. Highlight your ability to resolve issues effectively and ensure customer satisfaction.
✨Demonstrate Analytical Thinking
The position requires analysis of debit memo trends. Be ready to discuss any experience you have with data analysis or reporting. You might want to prepare a few insights or recommendations based on hypothetical scenarios related to debit memos.
✨Familiarise Yourself with Sabre GDS
As strong knowledge of Sabre GDS is required, make sure you brush up on your skills and understanding of this system. If possible, mention any relevant experiences where you've used Sabre GDS to enhance your performance in previous roles.
✨Emphasise Teamwork and Leadership
This role involves working closely with service delivery managers and peers. Share examples that demonstrate your teamwork abilities and how you've acted as a leader among your colleagues. Discuss how you support others and contribute to a positive team environment.
