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- Tasks: Provide on-site desktop support and assist users with software and hardware issues.
- Company: Join a dynamic social network focused on enhancing user connectivity and experience.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant team culture.
- Why this job: Be part of a tech-savvy team that values customer service and innovation.
- Qualifications: 3+ years in IT support, strong communication skills, and a passion for problem-solving.
- Other info: Opportunity to identify new business prospects while enhancing user satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and databases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations.
Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.
- Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude.
- Demonstrable experience and fluent command of the English language.
- Excellent organizational skills and ability to troubleshoot remotely.
- At least 3 years of experience in an IT support organization.
- Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
- Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment.
- Experience with researching complex issues with end user software and hardware.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- Demonstrates clear desire to be a role model in customer service and execution of IT support.
Technical Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL incident management principles, as this role heavily relies on upholding SLAs and effective communication. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your knowledge of Microsoft and OS X operating systems, as well as desktop hardware troubleshooting. Being able to discuss specific experiences or challenges you've faced with these systems can set you apart during discussions with our hiring team.
✨Tip Number 3
Showcase your interpersonal communication skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will highlight your ability to articulate technical solutions in a user-friendly manner, which is crucial for this position.
✨Tip Number 4
Demonstrate your proactive approach by thinking about potential business opportunities you could identify during customer visits. This shows that you're not just focused on support but are also invested in the overall growth of the company.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in software troubleshooting, customer service, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, emphasise your interpersonal communication skills and your ability to articulate technical solutions. Mention specific examples of how you've provided excellent customer service in previous roles.
Showcase Relevant Experience: Detail your experience with Microsoft and OS X operating systems, as well as any familiarity with ITIL incident management. Be specific about your role in previous positions and how it relates to the responsibilities of a Technical Support Engineer.
Highlight Problem-Solving Skills: Provide examples of complex issues you've resolved in the past, demonstrating your troubleshooting abilities and your approach to maintaining high levels of user satisfaction.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with software, hardware, and networks. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since the role requires excellent interpersonal communication, practice explaining technical concepts in simple terms. This will show that you can articulate solutions effectively to users who may not have a technical background.
✨Demonstrate Customer Service Aptitude
Prepare to share instances where you've gone above and beyond for customers. This could include how you handled difficult situations or provided exceptional support, showcasing your commitment to customer satisfaction.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL incident management is crucial for this position. Brush up on SLAs and how to communicate effectively with end users about their issues, as this knowledge will be beneficial during the interview.
