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- Tasks: Lead and mentor a team of Oracle Support Engineers in a dynamic digital transformation project.
- Company: Join a leading consultancy focused on business management services and digital innovation.
- Benefits: Enjoy fully remote work options and the chance to make a real impact in a diverse environment.
- Why this job: Be part of an exciting journey, enhancing team output and driving quality improvements.
- Qualifications: Proven experience in application support, mentoring, and proficiency in SQL and Oracle EBS.
- Other info: Work with a socially responsible client committed to diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Our client, a leading business management services consultancy, is currently going through an exciting Digital Transformation journey, and a skilled, UK-based Oracle Application Support Lead is required to join them in the new year to oversee their strategic project of change. The role will be to lead and mentor the Oracle Support Engineers, ensuring effective support delivery for the platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives.
The Lead Application Support Engineer will manage a team of Application Support Engineers and will be responsible for the Oracle EBS business-facing platform, which includes the primary business operating system, client portal, system integrations, and the field service platform. Oversee the support of the platform, managing and resolving incidents and requests, ensuring adherence to agreed SLAs. Facilitate collaboration with business colleagues to ensure timely resolution and completion. Guide the team in writing and creating scripts to analyze and update data within the platform, ensuring alignment with business requirements and maintaining data integrity.
Experience Required:
- Recent proven experience in a lead/senior application support role with Oracle products
- Mentoring/Team Lead experience
- Experience in customer support roles, incident management, and problem resolution is highly valued
- Proficiency in SQL: Essential for database management and troubleshooting
- Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler
- Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions
- Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware, and experience in gathering logs, analyzing performance issues, and applying fixes
- Familiar with the ServiceNow platform
- Certifications in Oracle technologies advantageous
- Ability to document processes, resolutions, and knowledge articles clearly
- Excellent problem-solving abilities and a customer-centric approach
- Ability to work collaboratively in a team environment and across different regions
This role can be performed fully remote, and our client is happy to consider candidates UK-wide. Our client has offices in Birmingham and London. If you would like to join our rapidly growing client on this exciting Digital Transformation journey and have experience in the above areas, please submit your application to Jackie Dean at Jumar for consideration.
Jumar takes great pride in representing socially responsible clients who not only prioritize diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Oracle EBS Applications Support Lead / Lead Engineer employer: Concept Resourcing
Contact Detail:
Concept Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle EBS Applications Support Lead / Lead Engineer
✨Tip Number 1
Familiarise yourself with the latest updates and features of Oracle E-Business Suite. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Oracle community, especially those who have experience in application support roles. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams or mentored others in previous roles. Highlighting your leadership skills will be crucial, as this position requires managing a team of Application Support Engineers.
✨Tip Number 4
Showcase your problem-solving abilities by preparing to discuss past incidents you've managed. Be ready to explain your approach to troubleshooting and how you ensured adherence to SLAs in your previous roles.
We think you need these skills to ace Oracle EBS Applications Support Lead / Lead Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience in application support roles, particularly with Oracle products. Emphasise any mentoring or team lead experience, as well as your proficiency in SQL and familiarity with the Oracle E-business Suite.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Digital Transformation journey and how your skills align with the role. Mention specific experiences that demonstrate your problem-solving abilities and customer-centric approach.
Showcase Relevant Skills: Clearly outline your troubleshooting skills and experience with incident management. Highlight any familiarity with the ServiceNow platform and your ability to document processes and resolutions effectively.
Research the Company: Familiarise yourself with the consultancy's values, especially their commitment to diversity and inclusion. This will help you tailor your application and show that you share their vision for a socially responsible workplace.
How to prepare for a job interview at Concept Resourcing
✨Showcase Your Leadership Skills
As a Lead Engineer, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in mentoring and guiding teams, as well as how you've successfully managed projects in the past.
✨Highlight Your Technical Expertise
Make sure to emphasise your proficiency in Oracle EBS and SQL. Be ready to provide examples of how you've used these skills to troubleshoot issues or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific situations where you resolved technical challenges or improved team performance, and be ready to share those stories.
✨Demonstrate a Customer-Centric Approach
Since customer support is highly valued, be prepared to discuss how you've prioritised customer needs in your previous roles. Share examples of how you've collaborated with business colleagues to ensure timely resolutions.
