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- Tasks: Lead the design of service architectures for Microsoft 365 implementations and existing tech estates.
- Company: Join a large public sector organisation focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be at the forefront of strategic service design with a real impact on technology delivery.
- Qualifications: Degree in ICT or significant experience; ITIL Certification preferred.
- Other info: National Security Vetting clearance is required for this role.
The predicted salary is between 43200 - 72000 £ per year.
We’re seeking an experienced Service Architect to lead the design and documentation of service architectures that support both new Microsoft 365 (M365) implementations and existing technology estates within a large public sector organisation. This is a key role that sits at the intersection of strategic service design, technical delivery, and business alignment. You’ll collaborate closely with the M365 Project Manager, Technical Architect, service delivery teams, and stakeholders to deliver a scalable, efficient, and sustainable service model.
Key Responsibilities:
- Develop and maintain the ICT Service Strategy and detailed service model roadmaps.
- Design service architectures that optimise support efficiency and minimise operational costs.
- Ensure consistency across ICT programmes while meeting industry and national standards.
- Lead the design of end-to-end service models that incorporate cost, security, SLA, and support requirements.
- Facilitate the transition of M365 services into live environments, while ensuring continuity for legacy technologies.
- Collaborate with enterprise, technical, and solution architects to ensure cross-layer alignment.
- Define and document operational support models, acceptance criteria, and readiness plans.
- Support governance activities, risk identification, and service performance monitoring.
- Champion ITIL-aligned practices and frameworks across service design and transition activities.
Qualifications:
- Degree or equivalent in an ICT-related discipline – or significant relevant experience in complex IT environments.
- ITIL Certification or extensive working knowledge of service management frameworks.
- Strong experience designing and delivering ICT service architectures in large, multi-faceted organisations.
- Proven ability to translate business requirements into scalable service solutions.
- Sound knowledge of enterprise architecture principles and service delivery best practices.
- Comfortable leading on governance boards, workshops, and cross-functional engagements.
- Demonstrated ability in stakeholder management, including third-party suppliers.
- Skilled in problem-solving, strategic thinking, and operational planning.
- Excellent interpersonal, communication, and influencing skills.
- Commercial awareness, particularly around third-party support negotiations.
- Must hold or have previously held National Security Vetting clearance.
Service Architect employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its service architecture. Understanding the nuances of M365 implementations will give you a significant edge during interviews, as you'll be able to discuss specific challenges and solutions relevant to the role.
✨Tip Number 2
Network with professionals in the public sector IT space. Engaging with current or former employees can provide insights into the organisation's culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 3
Brush up on ITIL practices and frameworks. Since this role champions ITIL-aligned practices, demonstrating your knowledge and experience with these frameworks can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management and governance. Be ready to share specific examples of how you've successfully navigated complex stakeholder environments, as this is crucial for the Service Architect role.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Service Architect position. Tailor your application to highlight relevant experience in designing service architectures and working with Microsoft 365.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in ICT service architecture, particularly in large organisations. Provide specific examples of how you've optimised support efficiency and minimised operational costs in previous roles.
Showcase ITIL Knowledge: Since the role requires ITIL certification or extensive knowledge of service management frameworks, be sure to mention any relevant certifications or experiences that demonstrate your understanding of ITIL-aligned practices.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Use keywords from the listing, such as 'service model roadmaps', 'stakeholder management', and 'governance activities' to ensure your application stands out.
How to prepare for a job interview at Talent
✨Understand the Role
Make sure you have a solid grasp of what a Service Architect does, especially in the context of Microsoft 365 implementations. Familiarise yourself with the key responsibilities listed in the job description and think about how your experience aligns with them.
✨Showcase Your ITIL Knowledge
Since the role requires ITIL certification or extensive knowledge of service management frameworks, be prepared to discuss your understanding of ITIL principles. Share examples of how you've applied these practices in previous roles to improve service delivery.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think of specific instances where you've successfully managed stakeholders or collaborated with cross-functional teams. Be ready to explain your approach and the outcomes of those interactions.
✨Demonstrate Problem-Solving Skills
The ability to solve complex problems is crucial for a Service Architect. Prepare to discuss challenges you've faced in previous projects and how you approached them. Highlight your strategic thinking and operational planning skills.
