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- Tasks: Engage with customers about financial products and provide exceptional service.
- Company: Skipton Building Society is a member-owned mutual organisation focused on customer care.
- Benefits: Enjoy tailored training, generous holiday allowance, pension plan, and product discounts.
- Why this job: Join a supportive team where your passion for people can shine and grow your career.
- Qualifications: Must be organised, a clear communicator, and comfortable with basic IT systems.
- Other info: Flexible work-life balance options available; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At Skipton Building Society, we’re not just another financial services institution. We’re a mutual organisation, which means we’re owned by our members and place them at the heart of all we do. The same goes for our Customer Relationship Consultant. With us, you’ll be supported to succeed and enjoy benefits that include tailored training, a pension plan, life cover, generous holiday allowance and product discounts.
Main Responsibilities
If you’re brilliant with people, enthusiastic and proactive, this is your chance to progress your career and become one of the faces of Skipton. As a Customer Relationship Consultant, you’ll talk to people about our wide range of financial products and services. By having an enquiring mind and really listening to our customers in person or on the phone, you’ll help to identify the right products for them – whilst letting your passion and personality shine. So whether you’re promoting a new product or resolving a problem, you’ll always put our customers first and provide an amazing service as a part of a busy team.
Ideal Candidate
Driven to deliver exceptional customer service, you’ll be expected to take ownership and contribute towards your branch’s overall performance objectives by referring customers to specialist team members. Highly organised and a clear communicator with an eye for detail and comfortable using basic IT systems, you’ll also thrive on the variety and fast pace of a branch at the heart of the action.
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers. We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
Why Work For Us
As a Customer Relationship Consultant, you can expect a structured, tailored development programme, to keep your knowledge up to date. And, in our regular training sessions, you’ll be able to share advice and experience with your colleagues. It’s everything you need to keep growing your skills and expertise with one of the largest building societies in the UK. We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers. You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued, recognised and rewarded. Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Adviser employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Skipton Building Society's values: Trust, Ownership, and One Team. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your commitment to exceptional service.
✨Tip Number 3
Research the financial products and services offered by Skipton Building Society. Being knowledgeable about their offerings will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 4
Practice your communication skills, especially in a fast-paced environment. Role-playing common customer scenarios can help you feel more confident and prepared to handle various situations that may arise in the role.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to connect with people. Use specific examples from your past experiences to demonstrate your skills and enthusiasm.
Highlight Relevant Experience: Make sure to include any previous roles or experiences that relate to customer service. Emphasise your ability to handle inquiries, resolve issues, and promote products effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Thomas Cook
✨Show Your Enthusiasm
As a Customer Service Adviser, your passion for helping people is crucial. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Active Listening
Listening is key in customer service. During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and understand the importance of listening to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific examples from your previous experiences where you successfully resolved customer issues or promoted products. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Company Values
Skipton Building Society values Trust, Ownership, and One Team. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work and how they can contribute to the team.
