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- Tasks: Manage IT Change and Release processes, ensuring smooth delivery and communication.
- Company: Join Central Co-op, a Member-owned cooperative focused on community impact and sustainability.
- Benefits: Enjoy flexible working, retail discounts, holiday buy options, and wellness resources.
- Why this job: Be part of a dynamic team that values service excellence and continuous improvement.
- Qualifications: Experience in customer-facing roles and IT support; ITIL knowledge is a plus.
- Other info: Hybrid working culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
What will you be doing? In this role, you will be responsible for all IT Change and Release, ensuring the effective delivery of change and release management throughout the lifecycle. You’ll provide efficient technology solutions and services for our Members, Customers, and Colleagues, by providing a best-in-class IT Service function. As part of the change management process, you will be responsible for ensuring risks and impacts are managed and appropriately communicated to all stakeholders. You will help manage the approval process of all change activity to reduce risk to the availability, performance, security, or compliance of IT services and systems impacted by change. You will run effective CAB (Change Approval Board) meetings, overseeing the approval process of all change activities, ensuring changes are delivered to a high standard and managing reviews for continuous improvement.
We embrace a hybrid working culture, combining office (Lichfield) and home working.
How will I know if I am right for this role? Ideally, you will have experience working in a customer-facing environment and in an IT Helpdesk/technical support team. You will have strong communication and organizational skills to coordinate changes and releases effectively, with strong stakeholder engagement. You should be comfortable challenging changes that do not meet requirements or pose unnecessary risks. Experience in people/performance management and resource planning is desirable, along with the ability to manage change within a team. You will demonstrate professional and consistent communication skills and a passion for service excellence.
Desirable Qualifications and Experience: ITIL Service Management (foundation) or ITIL Service Transition, third-party support engagement, and IT change process experience.
What is in it for me? Our colleagues benefit from competitive salaries and various perks, including:
- Retail discounts and savings on days out and holidays.
- Holiday buy - purchase up to an extra week of annual leave.
- Colleague recognition programs.
- Enhanced family-friendly policies.
- Colleague Dividend - profit sharing.
- Paid volunteering days.
- Charity support through Give as you earn.
- Healthcare Cashplan for health expenses.
- Company pension scheme and pension wellbeing resources.
- Life Assurance after qualifying period.
- Access to training and development programs.
- Wellbeing resources and campaigns.
- Financial wellbeing tools like Wagestream.
- Flexible working options, including a 4-day week, 9-day fortnight, and hybrid work.
For more reasons to join us, visit Rewards and benefits - Central Co-op. Everyone is welcome. We support reasonable adjustments during recruitment. Please specify any needs in the application form.
Who are we? We’re Central Co-op, a Member-owned and Member-led cooperative society. As a Member, you’ll own a share of the business and make a positive community impact, working with passionate people committed to sustainability. Learn more at www.careers.coop.
IT Change and Release Analyst employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change and Release Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, especially those related to Change Management and Service Transition. This knowledge will not only help you understand the role better but also demonstrate your commitment to best practices during discussions.
✨Tip Number 2
Prepare to discuss your experience in managing stakeholder communications. Think of specific examples where you effectively communicated risks and impacts of changes, as this is crucial for the role.
✨Tip Number 3
Showcase your organisational skills by preparing a mock Change Approval Board (CAB) meeting. This will give you practical insights into running such meetings and allow you to demonstrate your ability to manage change processes effectively.
✨Tip Number 4
Highlight any experience you have in customer-facing roles, particularly in IT support. Be ready to explain how you’ve handled challenging situations and ensured service excellence, as this aligns well with our values at Central Co-op.
We think you need these skills to ace IT Change and Release Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT change and release management. Emphasise any roles where you managed stakeholder communication, risk assessment, or CAB meetings.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about service excellence and how your skills align with the responsibilities of the role. Mention specific examples from your past experiences that demonstrate your ability to manage change effectively.
Highlight Relevant Qualifications: If you have ITIL Service Management or related qualifications, be sure to mention them prominently in your application. This will show that you have the foundational knowledge necessary for the role.
Showcase Communication Skills: Since strong communication is key for this position, provide examples of how you've successfully engaged with stakeholders in previous roles. This could include managing expectations, providing updates, or facilitating discussions around change management.
How to prepare for a job interview at Central England Coop
✨Understand Change Management Principles
Familiarise yourself with ITIL principles, especially those related to change and release management. Be prepared to discuss how you have applied these principles in previous roles, as this will demonstrate your expertise and understanding of the processes involved.
✨Showcase Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with stakeholders in past projects, particularly when managing risks or changes.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask you to handle hypothetical situations related to change management. Think about how you would approach a situation where a proposed change poses significant risks, and be ready to explain your thought process.
✨Highlight Customer-Facing Experience
Emphasise any experience you have in customer-facing roles, particularly in IT support. Discuss how this experience has shaped your ability to understand user needs and deliver effective technology solutions, which is crucial for this position.
