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- Tasks: Coordinate tenancy cycles and support the lettings team for smooth operations.
- Company: Join Criterion Hospitality, a dynamic and fast-growing real estate and lifestyle company in the UK.
- Benefits: Be part of a high-performing team with opportunities for growth and development.
- Why this job: Play a vital role in transforming urban living while enhancing your property career.
- Qualifications: 2-4 years in residential lettings or property management; strong organisational skills required.
- Other info: Ideal for proactive problem-solvers who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We're looking for a proactive, organised Lettings Coordinator to support the smooth running of our nationwide residential portfolio of 4,500+ flats.
In this key role, you’ll be the backbone of the lettings team — coordinating tenancy cycles, ensuring compliance, maintaining system accuracy, and supporting the team to drive high occupancy and strong customer outcomes.
Key Responsibilities- Manage the full tenancy lifecycle: from listing coordination and referencing to issuing tenancy agreements, renewals, and move-ins.
- Support viewings logistics and track leads, viewings, and applicant feedback.
- Ensure all documents (ASTs, ID checks, AML, etc.) are complete and compliant before tenancy start.
- Coordinate re-letting activity by updating listings, booking viewings, and chasing outstanding documents.
- Maintain accurate property and tenancy data in the PMS (e.g., Yardi), including unit set-up, status changes, and rent updates.
- Deliver weekly dashboards on lettings pipeline, void status, and referencing progress.
- Assist in updating document templates and tenancy agreements in line with legal changes.
- Monitor and update lettings trackers, pipelines, and performance logs to assist senior team members.
- Liaise with referencing agencies and local authorities as needed.
- Support mobilisation of new schemes by preparing documentation, listings, and file structures.
- Act as a key point of contact for internal teams on tenancy documentation, scheduling, and status updates.
- Communicate clearly and professionally with prospective tenants, helping ensure a smooth application process.
- Support the team in handling tenancy queries, ensuring a high standard of customer care.
- Monitor feedback and escalate issues or opportunities for improvement.
- 2–4 years’ experience in residential lettings, tenancy coordination, or property management.
- Strong organisational and administrative skills with excellent attention to detail.
- Working knowledge of lettings compliance, referencing processes, and tenancy documentation.
- Proficiency in MS Office (especially Excel), and experience using property management systems (Yardi preferred).
- Clear communicator with a calm, helpful, and professional manner.
- Comfortable managing multiple tasks and deadlines in a fast-paced environment.
- A proactive problem-solver and a collaborative team player.
This is an excellent opportunity to join a growing, high-performing team at a pivotal point of expansion. You'll play a vital role in delivering a best-in-class lettings operation and supporting a portfolio that’s transforming urban living. If you're looking for the next step in your property career and enjoy bringing order and quality to fast-moving environments, we’d love to hear from you.
Lettings Coordinator employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the property management system mentioned in the job description, Yardi. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of lettings compliance and tenancy documentation. Being well-versed in these areas will not only help you stand out but also show that you're serious about ensuring a smooth application process for prospective tenants.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've managed multiple tasks in previous roles. Think of specific examples where you successfully coordinated projects or handled tight deadlines, as this will resonate well with the fast-paced environment they’re looking for.
✨Tip Number 4
Showcase your communication skills by preparing to engage in a mock conversation about handling tenancy queries. Practising how you would address common concerns can help you convey your calm and professional manner during the interview.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential lettings, tenancy coordination, or property management. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the lettings process and your ability to manage multiple tasks. Mention your proficiency with property management systems like Yardi and how you can contribute to the team.
Highlight Compliance Knowledge: Emphasise your working knowledge of lettings compliance and referencing processes in your application. This will show that you are well-prepared for the responsibilities of the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients or team members in previous roles. This is crucial for ensuring a smooth application process for prospective tenants.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Organisational Skills
As a Lettings Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your previous experience where you successfully coordinated tenancy cycles or managed administrative tasks under tight deadlines.
✨Familiarise Yourself with Compliance Requirements
Understanding lettings compliance is crucial for this role. Brush up on the relevant regulations and be ready to discuss how you've ensured compliance in past positions, particularly regarding tenancy documentation and referencing processes.
✨Demonstrate Your Customer Service Skills
This role requires clear communication and a professional manner. Think of instances where you've provided excellent customer service, especially in handling tenancy queries or supporting prospective tenants through the application process.
✨Prepare for Technical Questions
Since proficiency in property management systems like Yardi is preferred, be prepared to discuss your experience with such software. If you have specific examples of how you've used these tools to maintain data accuracy or generate reports, share them during the interview.
