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- Tasks: Lead a dynamic team to enhance customer satisfaction and resolve complaints efficiently.
- Company: Join a forward-thinking company dedicated to outstanding customer experiences.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced environment while driving service excellence.
- Qualifications: Strong leadership skills and proven customer service experience are essential.
- Other info: Ideal for those passionate about continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities include leading the Customer Service team, driving continuous improvement and ensuring a customer-first approach. Oversee complaint resolution via letter, email, and social media, ensuring compliance and service excellence. Coach and develop the team to enhance expertise and performance. Monitor and refine processes to mitigate risk and enhance the customer journey. Collaborate with other business units to promote best practices and teamwork. Provide technical expertise for projects, risk management, and compliance. Ensure KPIs and SLAs are met, while maintaining a high-performance culture.
We are on the lookout for a passionate Customer Service Manager to lead our aftersales customer care team! If you have a proven track record of developing high-performing service teams and a commitment to delivering outstanding customer experiences, this could be the perfect opportunity for you. In this role, you will be at the heart of enhancing customer satisfaction, resolving complaints with efficiency, and driving service excellence to new heights. If you thrive in a fast-paced environment and love making a real difference, we’d love to hear from you!
The Necessary Skills, Qualifications and Experience include:
- Strong leadership and ability to inspire teams.
- Proven experience in customer service and compliance resolution.
- Ability to manage deadlines, service levels, and risk.
- Skilled in continuous improvement and process development.
- Strong influencing and communication skills.
- Proficient in Microsoft Office, CRM, and advanced Excel.
Customer Service Manager employer: Quickslide Ltd
Contact Detail:
Quickslide Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've inspired and developed teams in previous roles. Highlight any initiatives you've led that resulted in improved customer satisfaction or team performance.
✨Tip Number 2
Familiarise yourself with common customer service metrics and KPIs. Be prepared to discuss how you have previously met or exceeded these targets, and think about how you can apply this knowledge to enhance our customer service operations.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing for situational questions. Think of scenarios where you've successfully resolved customer complaints or improved processes, and be ready to explain your thought process and the outcomes.
✨Tip Number 4
Research StudySmarter's current customer service practices and identify areas for potential improvement. During your conversation with us, share your insights and suggestions, showing that you're proactive and genuinely interested in enhancing our customer experience.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any specific achievements in customer service. Use metrics to demonstrate how you've improved team performance or customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail your approach to leading teams. Mention specific examples of how you've resolved complaints and driven service excellence in previous roles.
Showcase Relevant Skills: Emphasise your skills in continuous improvement, risk management, and compliance. Provide examples of how you've used these skills to enhance the customer journey and meet KPIs in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Manager.
How to prepare for a job interview at Quickslide Ltd
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to inspire and lead your team. Be prepared to share specific examples of how you've successfully led teams in the past, highlighting your ability to motivate and develop others.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you've handled customer complaints and resolved issues. Prepare to discuss your approach to complaint resolution, focusing on your methods for ensuring compliance and service excellence.
✨Highlight Your Continuous Improvement Mindset
The role requires a focus on process development and improvement. Be ready to talk about initiatives you've implemented that enhanced customer journeys or improved service delivery, showcasing your commitment to continuous improvement.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you collaborate with other business units to promote best practices and teamwork.
