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- Tasks: Support tenants and manage cases to ensure a positive housing experience.
- Company: Join Flagship Homes, a passionate social housing provider focused on equality and community.
- Benefits: Enjoy a competitive salary, company car, flexible working, and 25+ days annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSE standard education and a full valid driving license required.
- Other info: Apply with a CV or a creative video statement; interviews held in July 2025.
The predicted salary is between 28000 - 37000 £ per year.
Would you like to join us on a mission to tackle the housing crisis in the East of England? We are Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you will also enjoy fair pay and some pretty great perks. We are all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered. This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area, which includes Ipswich and Essex.
As a Housing Officer, you will deliver a supportive and proactive approach to tenancy management for our customers to ensure they can enjoy their home and sustain their tenancy. You will work closely with our customers to understand their needs and where help is needed the most, enabling us to deliver outstanding customer service and make a real difference. You will support your Housing Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures.
You will be responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns, and mental health support. You will also assist with the management of tenancy breaches and tenancy fraud.
Applications are welcomed from those with exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way. You will need to listen and empathise in order to act with our tenants’ interest at heart. You should also be able to confidently prioritise and manage a case load based on urgency. You will be educated to GCSE standard, or equivalent, and must hold a full valid driving license.
In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes:
- Company Car
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
- Death in Service Benefit
- Company Sick Pay
- An agile working environment to achieve a healthy work/life balance
We are also proud to offer:
- Opportunities for development (including apprenticeships, our Academy, and various training options)
- Health and well-being programs and initiatives
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
- A Leadership Team that inspires, develops, and supports you
To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you are the right person for the job; please quote Reference Number 5612 and state that you are applying to be a Housing Officer, in your statement. If you would prefer to send us a 3-minute video supporting statement, please share the video’s link in the supporting statement box. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 18.06.2025. Interview Date: 1st or 2nd July 2025, at Riduna Park, Melton, Near Woodbridge. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please.
Housing Officer employer: Flagship Group
Contact Detail:
Flagship Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the housing crisis in the East of England. Understanding local issues and challenges will help you demonstrate your commitment to the role and show that you are genuinely interested in making a difference.
✨Tip Number 2
Highlight your communication skills during any interactions. As a Housing Officer, you'll need to convey complex information simply and effectively, so be prepared to showcase examples of how you've done this in the past.
✨Tip Number 3
Research Flagship Homes' values and mission. Aligning your personal values with theirs can set you apart from other candidates, so be ready to discuss how you embody their principles of equality, diversity, and inclusion.
✨Tip Number 4
Prepare for questions about managing a caseload and prioritising tasks. Think of specific examples where you've successfully handled multiple responsibilities, as this will demonstrate your ability to thrive in a field-based role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Strong Supporting Statement: In your supporting statement, clearly outline why you are the right person for the job. Use specific examples from your past experiences that demonstrate your exceptional communication skills and ability to manage a case load effectively.
Include Reference Number: Make sure to quote Reference Number 5612 in your application. This helps the hiring team easily identify your application and ensures it is processed correctly.
Consider a Video Statement: If you prefer, you can submit a 3-minute video supporting statement instead of a written one. Make sure to share the video link in the designated box and ensure the video is clear and professional.
How to prepare for a job interview at Flagship Group
✨Understand the Mission
Familiarise yourself with Flagship Homes' mission to tackle the housing crisis. Be prepared to discuss how your values align with their commitment to Equality, Diversity, and Inclusion, and how you can contribute to making a real difference in the community.
✨Showcase Communication Skills
As a Housing Officer, exceptional communication is key. Prepare examples of how you've effectively delivered complex messages in a simple way, and demonstrate your ability to listen and empathise with tenants' needs during the interview.
✨Highlight Relevant Experience
Be ready to discuss your experience in tenancy management or similar roles. Share specific instances where you've managed a case load, dealt with safeguarding issues, or supported tenants facing challenges, showcasing your proactive approach.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about the role and the company culture. This shows your genuine interest in the position and helps you assess if Flagship Homes is the right fit for you.
