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For Companies At a Glance
- Tasks: Help customers solve complex technical issues over the phone with clear, simple solutions.
- Company: Join Sage, a top-rated tech company supporting small businesses globally.
- Benefits: Enjoy a starting salary of £26,000, annual bonuses, and 33 days holiday.
- Why this job: Be part of a supportive team in a fun, innovative environment that values your growth.
- Qualifications: Experience in customer service and a willingness to learn complex software is essential.
- Other info: Hybrid role with 3 days in the Newcastle office and extensive training provided.
The predicted salary is between 20800 - 36400 £ per year.
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Key Responsibilities:
- Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems.
- You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
- You're logical, resilient, and can get your point across in a non-assertive way.
- You enjoy storytelling, and you're good at it too.
- You are excellent at listening and like giving your advice.
- The complexity of technology doesn’t intimidate you; in fact, you seek ways to learn more about it.
- You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Career growth:
We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labour to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you.
Your benefits:
- Starting salary of £26,000
- Annual bonus up to 10%, along with monthly perks valued at up to £500
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working.
Customer Support Expert (Technical Support) employer: VERCIDA
Contact Detail:
VERCIDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert (Technical Support)
✨Tip Number 1
Familiarise yourself with Sage's products and services. Understanding the software inside out will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in explaining complex technical issues in simple terms. Role-playing scenarios with friends or family can help you refine your storytelling ability and ensure you can convey solutions clearly.
✨Tip Number 3
Research common technical issues faced by customers in the industry. Being knowledgeable about these problems will allow you to engage more confidently with customers and position yourself as a reliable problem-solver.
✨Tip Number 4
Prepare for the online assessment by reviewing typical personality and skills tests. This will help you present your best self and showcase the qualities that align with Sage's values of human, simplicity, trust, and boldness.
We think you need these skills to ace Customer Support Expert (Technical Support)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Expert at Sage. Familiarise yourself with their software and the type of technical issues customers may face.
Tailor Your CV: Highlight your customer service experience and any technical skills relevant to the role. Use specific examples that demonstrate your problem-solving abilities and how you've helped customers in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Sage's focus on human connection, simplicity, trust, and boldness in customer interactions.
Prepare for the Online Assessment: After submitting your application, keep an eye out for the email inviting you to take an online assessment. Prepare by reviewing common customer service scenarios and think about how you would approach solving technical problems.
How to prepare for a job interview at VERCIDA
✨Understand the Product
Before your interview, take the time to familiarise yourself with Sage's products and services. Knowing how they work and their benefits will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues for customers. Highlight your logical approach and resilience in overcoming challenges, as these traits are essential for a Customer Support Expert.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value effective communication, which is crucial in a customer support role.
✨Emphasise Your Learning Mindset
Express your enthusiasm for learning new technologies and your ability to adapt quickly. Share instances where you've taken the initiative to learn complex software or systems, as this aligns with the expectations of the role.
