Course Advisor

Course Advisor

Location: London

Reporting to the Head of Student Recruitment, the Course Advisor will advise applicants through all stages of the enrollment process, ensuring compliance with Regent College London admission policies and providing excellent customer service to recruit high‑calibre students to Regent College London study centres.

Main Duties & Responsibilities

• Be responsible for the recruitment of suitably qualified students onto programmes at Regent College London study centres.
• Educate applicants about Regent College London programmes, offering solutions based on individual needs and motivations. Promote Regent College London in a positive, passionate and transparent manner.
• Have a thorough understanding of the programmes available and establish yourself as an expert.
• Actively engage with applicants using a variety of mediums, ensuring all communication is documented on the CRM system, clearly detailing all history.
• Build relationships with applicants by delivering high levels of service, sometimes over an extended period.
• Participate in events aimed at building awareness of the Regent College London brand and generating new leads to support student recruitment.
• Build relationships and work closely with schools, colleges, agents and local businesses to promote the Regent College London brand and support student recruitment for blended learning.
• Achieve target conversion rates for leads received over a given period of time.
• Develop an advanced understanding of the systems and tools necessary for navigating and managing workflow and pipeline.
• Achieve Regent College London call and engagement quality standards.
• Achieve Regent College London individual and team targets for each intake.
• Support Student Support to ensure high levels of service are provided to all students and ensure high levels of retention.
• Demonstrate a transparent audit trail for all applicants.
• Where applicable, assist with engagement coaching/training, helping to raise the standard of calls and sharing best practice.
• Demonstrate active involvement in team meetings, offering solutions and ideas to increase efficiency and effectiveness of the team.

Behavioural Competencies

• Is a self‑motivator with strong initiative and ambition to succeed.
• Must be able to establish and develop productive relationships and clearly communicate ideas and information to all levels of people, both internal and external to the company.
• Demonstrates enthusiasm and passion for delivering excellent customer service and business growth.
• Has the ability to collaborate with others to achieve agreed objectives.
• Generates genuine enthusiasm and commitment to key business priorities and acts as a compelling role model.
• Demonstrates genuine desire to develop self and others.
• Drives and encourages the practice of continuous improvement and organisational change; positively embraces change and new ideas.
• Plans, organises and prioritises effectively to deliver business objectives. Meets deadlines, monitors activities and manages resources well.
• Takes personal responsibility for problems and their solutions; uses sound judgement to arrive at prompt decisions that spur action.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Compliance Statement

Successful applicants will be required to complete pre‑employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion; selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.