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- Tasks: Join our IT team to provide top-notch tech support and troubleshoot issues.
- Company: Ronald Fletcher Baker LLP is a dynamic firm focused on digital innovation.
- Benefits: Enjoy 25 days holiday, a contributory pension, and a supportive team environment.
- Why this job: This role offers hands-on experience and growth opportunities in a collaborative setting.
- Qualifications: 1-2 years in IT support, knowledge of networking, and strong problem-solving skills required.
- Other info: Based in Manchester, with travel to other offices across England.
The predicted salary is between 25000 - 30000 £ per year.
Ronald Fletcher Baker LLP is currently seeking a highly motivated IT Technician to join our growing Digital & IT team. The IT Support Technician will work closely with the IT team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. Primarily based in the Manchester office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed.
Key Responsibilities:
- Provide first-line technical support:
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
- Resolve network connectivity problems (Wi-Fi, DNS, LAN).
- Basic Azure AD administration (password and multi factor resets)
- Assist with mobile device support (iOS and Android).
- Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions.
- Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
- General administrative support: ensuring the office is appropriately organised, general assistance.
- Provide technical training: To provide technical training on our system to new starters and other employees as necessary.
- Desktop support: Image and deploy new workstations, provide remote support to users.
Requirements:
- 1-2 years of experience in an IT Support role.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with common software applications (Microsoft Office Suite, Windows, web browsers).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Benefits:
- £25,000 – £30,000 pa
- 25 days holiday plus Bank Holidays
- Contributory pension
- Opportunity to grow within the IT department
- Dynamic and challenging work environment
- Supportive and collaborative team
Working Hours: 8:30 AM – 4:30 PM, Monday – Friday
Location: Manchester, Office Based
Information Technology Support Technician employer: Ronald Fletcher Baker LLP
Contact Detail:
Ronald Fletcher Baker LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarize yourself with the specific software and hardware mentioned in the job description, such as Microsoft Office Suite and common operating systems. This will help you demonstrate your technical knowledge during the interview.
✨Tip Number 2
Brush up on your networking concepts, especially TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved IT issues or provided excellent customer support. This will showcase your problem-solving skills and ability to communicate effectively.
✨Tip Number 4
Since the role involves travel to different offices, be ready to discuss your flexibility and willingness to assist onsite. Highlight any previous experience you have with remote support or working in various environments.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Focus on your technical skills, such as troubleshooting hardware and software issues, and any experience with networking concepts like TCP/IP and DNS.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and your capacity to provide excellent technical support.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical information to non-technical users in the past.
Highlight Teamwork Experience: Emphasize your ability to work both independently and as part of a team. Share examples of past projects or situations where you collaborated with others to achieve a common goal.
How to prepare for a job interview at Ronald Fletcher Baker LLP
✨Show Your Technical Skills
Be prepared to discuss your experience with diagnosing and resolving hardware and software issues. Bring examples of past problems you've solved, especially those related to Microsoft Office Suite and network connectivity.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for employees, it's crucial to showcase your excellent communication and interpersonal skills. Practice explaining technical concepts in simple terms, as you may need to train new starters.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully troubleshot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your analytical skills.
✨Research the Company Culture
Understand Ronald Fletcher Baker LLP's values and work environment. Be ready to explain how you can contribute to their supportive and collaborative team, and why you're excited about the opportunity to grow within their IT department.
