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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a commitment to net-zero energy.
- Benefits: Enjoy competitive salary, career progression, and access to specialised training programs.
- Why this job: Be part of a supportive team making a real difference in people's lives while developing your skills.
- Qualifications: Friendly attitude, customer service skills, and a full driving licence required; qualifications can be developed on the job.
- Other info: Flexible working hours with opportunities for out-of-hours shifts; inclusivity is a priority.
The predicted salary is between 38600 - 48620 £ per year.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need:
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
You will be working on a rota, meaning out of hours and weekend working is standard. If you don’t have all the qualifications, we would still love to hear from you; we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Emergency Gas Responder employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with SGN's values and mission. Understanding their commitment to safety and innovation will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves interacting with the public, demonstrating your ability to communicate effectively and handle situations with a friendly approach can set you apart.
✨Tip Number 3
Prepare for situational questions related to emergency scenarios. Think of examples from your past experiences where you successfully resolved issues under pressure, as this will show your problem-solving abilities.
✨Tip Number 4
If you lack some qualifications, be ready to discuss your willingness to learn. Emphasising your enthusiasm for SGN's training programs can demonstrate your commitment to professional development and adaptability.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Emergency Gas Responder position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Qualifications: Make sure to emphasise your ACS qualification, CCN1 or CESPI, and any other relevant certifications. If you don’t have all the qualifications, mention your willingness to learn and any related experience that showcases your problem-solving skills.
Showcase Customer Service Skills: Since this role involves interacting with the public, include examples of your customer service experience. Highlight situations where you demonstrated a friendly and approachable attitude, as well as your ability to resolve issues effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for SGN and how you can contribute to their mission of keeping customers safe. Use this opportunity to express your enthusiasm for the role and the company’s innovative approach.
How to prepare for a job interview at Cornerstone
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare to discuss scenarios where you've successfully resolved issues, particularly in high-pressure situations. This will show your potential employer that you can handle emergencies effectively.
✨Familiarise Yourself with Relevant Qualifications
While not all qualifications are essential for applying, having a good understanding of ACS qualifications like CCN1 or CESPI can set you apart. Be ready to discuss any relevant training or certifications you have, and express your willingness to learn if you lack certain qualifications.
✨Emphasise Your Flexibility
The role involves working on a rota, including out-of-hours and weekends. Highlight your flexibility and willingness to work varied hours. This shows that you're committed to the job and understand the demands of the position.
