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- Tasks: Provide first and second line IT support, troubleshooting technical issues daily.
- Company: Join a dynamic financial services firm focused on innovative IT solutions.
- Benefits: Enjoy hybrid work options after probation and competitive pay based on skills.
- Why this job: Be part of a collaborative team, enhancing your tech skills in a fast-paced environment.
- Qualifications: 2 years of deskside support experience, strong knowledge of Microsoft systems required.
- Other info: Onsite role with potential for hybrid work; ideal for tech enthusiasts.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by dnevo Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Note: This is an onsite role 5 days per week with going Hybrid after probation pass.
1st Line ----> 2nd Line Support
Technical Skills:
- Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
- Proficiency with SCCM, Intune, and McAfee.
- Familiarity with Windows, iOS, and Android devices.
- Experience with hardware support for desktops, printers, and peripherals.
- Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
- Group Policy and PowerShell scripting experience.
Communication and Training:
- Clear and concise written and verbal communication.
- Ability to provide basic training on existing applications.
Analytical and Problem-Solving:
- Strong attention to detail for first-time fixes.
- Analytical problem-solving skills to diagnose technical issues.
Teamwork and Initiative:
- Ability to work closely with global IT teams.
- Capable of taking initiative in a small team environment.
Experience:
- Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).
Regulatory Awareness:
- Knowledge of IT compliance and security best practices, particularly in a financial services environment.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Financial Services and IT System Training and Support
Junior IT Service Desk Support Analyst employer: dnevo Partners
Contact Detail:
dnevo Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware support and Cisco VOIP systems. Being able to demonstrate your problem-solving abilities through real-life examples will show that you're ready for the challenges of the role.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to provide training or support, so being able to convey information clearly will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services IT sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals to help you land the job at StudySmarter.
We think you need these skills to ace Junior IT Service Desk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your knowledge of Microsoft systems, SCCM, Intune, and any hardware support you've provided. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with troubleshooting and supporting various devices, as well as your ability to communicate effectively and provide training.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully diagnosed and resolved technical issues in the past. Highlight your attention to detail and any experience you have with first-time fixes.
Highlight Teamwork Experience: Emphasise your ability to work collaboratively within a team, especially in a global IT environment. Mention any initiatives you've taken in previous roles that demonstrate your proactive approach.
How to prepare for a job interview at dnevo Partners
✨Showcase Your Technical Skills
Make sure to highlight your strong knowledge of Microsoft systems, especially Active Directory and Office 365. Be prepared to discuss your experience with SCCM, Intune, and any troubleshooting you've done with Cisco VOIP systems.
✨Demonstrate Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to provide examples of how you've trained others or communicated complex issues effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical technical problems during the interview. Brush up on your analytical skills and be ready to walk through your thought process for diagnosing and resolving issues.
✨Emphasise Teamwork and Initiative
This role requires collaboration with global IT teams. Share examples of how you've worked in a team environment and taken initiative in past roles, particularly in high-pressure situations.
