Human Resources Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

The Human Resources Manager leads and directs a team of HR staff and works strategically and pro-actively with the aligned leadership team to understand and execute the company’s strategic goals and enforce HR policies and practices as they relate to current and future talent needs, retention, recruiting, benefits and leave, and employee complaints and grievances. Due to the varying needs of each portfolio and/or contract across the company, the tasks of each position may focus more heavily on one of the below areas, as opposed to another. This position supports multiple locations in several states and flexibility for some overnight travel is a requirement.

• Provides support and guidance to HR generalists and hiring managers in the recruiting and selection process.
• Coordinates and conducts exit interviews to determine reasons for voluntary separation to increase retention.
• Maintains compliance with federal, state, and local employment laws and regulations and ensures recommended best practices are aligned with all government and EEOC policies, procedures, and regulations.
• Provides direction and education to direct reports to achieve the department’s goals and processes.
• Educates managers on changes to existing policies and/or processes.
• Coordinates the completion of all necessary onboarding and integration materials and documentation for all new hires, rehires, transfers, and promotions.
• Runs weekly reports of the “HR Employees List” in Workday to check for and rectify discrepancies.
• Processes all HRIS requests in Workday.
• Ensures compliance with AbilityOne, Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, and ensures timely enrollment of benefits is completed by new hires within 30 days of hire.
• Oversees employee disciplinary meetings, terminations, and timely investigations and ensures timely termination of employees who have separated from the organization.

• Ensures HR partners’ completion of initial onboarding and employee life cycle.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws that require Affirmative Action for the organization.
• Educates managers and employees on HR standard operating procedures.
• Maintains accurate and comprehensive records of all investigations and resulting conclusions.
• Communicates results to affected employees and managers.
• Notes ongoing complaint trends and suggests policy changes or clarifications.
• Ensures timely processing of Reasonable Accommodation requests and FMLA requests.
• Discusses discrepancies with management.
• Discusses non-Wage Determination Rate changes with the Compensation Team.
• Ensures accuracy of all documentation.
• Verifies terminations/changes are accurately entered in employee’s profile.
• Processes requests for benefit programs, including tuition assistance and leave donation programs.
• Ensures current job descriptions are assigned on each employee’s record and updated as necessary as notified by managers.
• Ensures timely communication of training requirements for new hires, promotions, and transfers.
• Conducts training classes when requested.
• Participates in and ensures HR compliance with all regulatory bodies.
• Leads the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws.
• Communicates ServiceSource’s policies and procedures consistently, clearly, and objectively.
• Performs other responsibilities as assigned.

• Requires a bachelor’s degree in human resources or a related discipline and a minimum of seven (7) to ten (10) years of hands-on experience in HR showing a progression of increased responsibility. 15 years of work-related experience may substitute for a bachelor’s degree.
• Prior direct supervisory experience required.
• Willingness and ability to travel locally in the DC, MD, and VA area required.
• Willingness and ability to occasionally travel overnight and outside of the DC, MD, VA area required.
• Possess HR certification or the ability to obtain HR certification preferred.

• In-depth knowledge of human resources laws and corresponding compliance requirements required including; FLSA, FMLA, SCA, COBRA, EEO, ERISA, and HIPAA.
• Communicate in a confident, clear, and professional manner, verbally and in written communications.
• Ability to inspire, coach, and lead a team.
• Conduct all work with a high sense of confidentiality, accuracy, and professionalism.
• Ability to work effectively in a fast-paced work environment.
• Communicate with executives and senior leadership.
• Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel.
• Requires ability to learn and become an expert user of HRIS system (Workday).

ServiceSource is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, persons served, volunteers, and visitors. As part of this commitment, ServiceSource has developed safety, security, and occupational health policies, practices, guides, and standards. With this understanding, all employees are required to:

• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.
• Adhere to all corporate and local safety plans, policies, practices, and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.