Second Line Support Engineer

2nd Line Support Engineer

MSP – Central London

Up to £40,000

We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.

Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it – we want to hear from you.

Key Responsibilities:

• Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
• Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure
• Support Microsoft 365, Azure, and Windows Server environments
• Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek
• Assist with the onboarding of new clients and contribute to infrastructure projects
• Liaise directly with clients, providing updates and delivering high-quality customer service
• Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems
• Mentor junior engineers and contribute to ongoing service improvements

Key Requirements:

• Previous 2nd Line experience within an MSP environment, supporting multiple clients
• Strong networking skills – solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices
• Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure
• Windows Server and Active Directory administration
• Experience with PowerShell scripting (bonus, not required)
• Experience with ConnectWise (desirable)
• Excellent communication skills
• A proactive, problem-solving mindset and eagerness to learn

If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next!