Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve complex technical issues and support networking environments.
- Company: Join a growing Managed Service Provider in Central London.
- Benefits: Competitive salary up to £40,000 and a collaborative team culture.
- Why this job: Make a real impact on businesses' infrastructure while advancing your career.
- Qualifications: Previous 2nd Line experience and strong networking skills required.
- Other info: Interviews happening this week and next—apply now!
The predicted salary is between 24000 - 40000 £ per year.
We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You’ll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you.
Key Responsibilities:
- Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
- Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure
- Support Microsoft 365, Azure, and Windows Server environments
- Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek
- Assist with the onboarding of new clients and contribute to infrastructure projects
- Liaise directly with clients, providing updates and delivering high-quality customer service
- Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems
- Mentor junior engineers and contribute to ongoing service improvements
Key Requirements:
- Previous 2nd Line experience within an MSP environment, supporting multiple clients
- Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices
- Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure
- Windows Server and Active Directory administration
- Experience with PowerShell scripting (bonus, not required)
- Experience with ConnectWise (desirable)
- Excellent communication skills
- A proactive, problem-solving mindset and eagerness to learn
If you’re looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next!
Second Line Support Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Make sure to brush up on your networking skills, especially with DNS, DHCP, and VPNs. Being able to demonstrate your hands-on experience with devices like Meraki or UniFi during conversations will set you apart.
✨Tip Number 2
Familiarise yourself with Microsoft 365 and Azure, as these are key areas for the role. Consider preparing some examples of how you've supported these environments in previous positions to discuss during your interview.
✨Tip Number 3
Since you'll be mentoring junior engineers, think about your past experiences in training or guiding others. Be ready to share specific instances where you helped someone grow their skills or resolve a complex issue.
✨Tip Number 4
Prepare to showcase your problem-solving mindset. Have a few examples ready that illustrate how you've tackled challenging technical issues in the past, particularly in a fast-paced MSP environment.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a 2nd Line Support Engineer. Focus on your networking skills, experience with Microsoft 365, Azure, and any specific tools like ConnectWise. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving mindset. Mention specific examples of how you've resolved complex issues in previous roles, particularly in an MSP environment. This is your chance to show your personality and enthusiasm for the role.
Highlight Key Skills: In your application, emphasise your strong networking skills and hands-on experience with devices like Meraki, UniFi, or DrayTek. Make sure to mention your familiarity with DNS, DHCP, and VPNs, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a support engineer.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Networking Skills
Make sure to highlight your strong networking expertise during the interview. Be prepared to discuss specific scenarios where you've successfully resolved complex networking issues, especially with devices like Meraki or UniFi.
✨Demonstrate Problem-Solving Abilities
Since the role requires a proactive, problem-solving mindset, come equipped with examples of how you've tackled challenging technical problems in the past. This will show your potential employer that you can handle the demands of the job.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to liaise directly with clients and mentor junior engineers.
✨Familiarise Yourself with Tools
If you have experience with ConnectWise or similar PSA/RMM tools, be ready to discuss it. If not, do some research on these tools so you can speak knowledgeably about how they can help manage tickets and monitor systems.
