Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the practice, manage staff, and ensure excellent patient care.
- Company: Join Duncan & Todd, a top optical and hearing care provider in Scotland with over 40 years of experience.
- Benefits: Enjoy 34 days annual leave, staff discounts, and access to high street perks.
- Why this job: Be part of a dynamic team that values personal growth and exceptional customer relationships.
- Qualifications: Previous dispensing experience is essential; FBDO qualification is a plus but not mandatory.
- Other info: Full-time role with a supportive environment for developing management skills.
The predicted salary is between 30000 - 42000 £ per year.
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical. We are currently recruiting for a Practice Manager to join our practice in Haddington. The role on offer focuses on providing excellent patient care and previous dispensing experience is essential. Qualification to FBDO level would be advantageous but not essential. The role is full time working 37.5 hours over 5 days from Monday - Saturday.
The typical Practice Manager duties are:
- Taking full responsibility for the success and day to day running of the practice including management of staff, stock and the premises.
- Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses.
- Resolving queries with a desire to build and maintain good customer relationships.
- Motivating, driving and leading the team to deliver excellent patient care.
- Training, coaching and appraising the Practice Team, disseminating knowledge and ensuring a solid succession plan is in place and that internal promotion is actively encouraged.
- Making recommendations to and advising patients on spectacle lens and spectacle frame options following their eye test with the resident Optometrist.
- Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.
- Being a point of contact for patients in the practice, leading by example at all times.
- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
- Administration and maintenance of patient records, databases and NHS paperwork.
- Other ad-hoc duties as and when required.
Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.
As a company, the D&T Group offer:
- 34 days annual leave (FTE) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- The opportunity to work for a company that cares
Practice Manager - Haddington employer: Duncan and Todd Opticians
Contact Detail:
Duncan and Todd Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager - Haddington
✨Tip Number 1
Familiarise yourself with the Duncan & Todd Group's values and mission. Understanding their commitment to patient care and staff development will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Duncan & Todd. They can provide valuable insights into the company culture and expectations for the Practice Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage a team and enhance patient care. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Tip Number 4
Research common challenges faced by Practice Managers in optical settings. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
We think you need these skills to ace Practice Manager - Haddington
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Practice Manager position. Tailor your application to highlight relevant experience in patient care and team management.
Highlight Relevant Experience: Emphasise any previous dispensing experience and management roles in your CV and cover letter. Use specific examples to demonstrate how you've successfully managed teams and improved patient care in past positions.
Showcase Interpersonal Skills: Since exceptional interpersonal skills are crucial for this role, make sure to include examples of how you've built and maintained customer relationships. This could be through resolving queries or motivating a team.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Duncan & Todd Group specifically and how your values align with theirs.
How to prepare for a job interview at Duncan and Todd Opticians
✨Showcase Your Patient Care Skills
As a Practice Manager, your ability to provide excellent patient care is crucial. Be prepared to discuss specific examples from your past experience where you successfully resolved patient queries or improved patient satisfaction.
✨Demonstrate Leadership Qualities
Highlight your experience in motivating and leading teams. Share instances where you trained or coached staff, and how you fostered a positive work environment that encouraged internal promotions.
✨Familiarise Yourself with the Company
Research Duncan & Todd Group and their various brands. Understanding their values and services will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to managing appointments, handling difficult patients, or making recommendations on eyewear, as these are key aspects of the role.
