Training and IT Support

Job Title: Training and IT Support Location: York City Centre Hours: Full-time Salary: Competitive Staff Power is thrilled to be recruiting on behalf of a respected, forward-thinking public sector company in York. Were looking for a personable, proactive Training and IT Support professional to join their growing IT team. This is a fantastic opportunity for someone who loves helping others, is confident delivering training at all levels, and wants to play a key role in driving positive change across the organisation. What Youll Be Doing Delivering tailored training sessions (1-to-1 and group) on IT systems, applications, and internal processes Providing hands-on helpdesk support, resolving how-to queries and system issues Supporting departments with process-related queries and helping them follow best practices Assisting with new system rollouts and ensuring smooth user adoption Creating clear, easy-to-follow user guides and documentation Onboarding new starters with system and process training Monitoring system usage to identify training needs and areas for improvement Collaborating with IT, Compliance, and department heads to streamline and improve processes Traveling to other offices when needed Who Were Looking For IT background essential, though you dont need to be super techy; you should be comfortable sitting on the helpdesk at times Friendly, approachable, and confident engaging with colleagues at all levels Experience delivering training or onboarding in a professional services or public sector setting (experience in the public sector is a bonus but not required!) Strong understanding of business processes and a knack for spotting inefficiencies Confident explaining systems and processes in a clear, user-friendly way Good organisational skills, able to juggle multiple priorities Confidence training staff across all levels and departments A willingness to work across teams to review and improve processes Happy to muck in and help out its a small, supportive team! A full driving licence and willingness to travel between office locations Whats On Offer A supportive, friendly workplace where people genuinely enjoy what they do Flexible and hybrid working options Career development opportunities with a clear progression framework Great benefits package pension, life cover, health plan, enhanced family leave, generous holiday (including your birthday off!), cycle-to-work scheme, and more A social, collaborative environment where your ideas and input are truly valued Apply now through Staff Power and take the next exciting step in your IT and training journey! #J-18808-Ljbffr