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For Companies At a Glance
- Tasks: Support IT operations, manage hardware/software, and assist staff with tech issues.
- Company: Join a dynamic team in Windsor focused on expanding IT infrastructure.
- Benefits: Enjoy a competitive salary, car allowance, and a collaborative work environment.
- Why this job: Be part of a tech-savvy team making a real impact in the organization.
- Qualifications: 2+ years in IT support, clean UK driving license, and experience with Microsoft Office 365.
- Other info: Flexible working hours and opportunities for professional growth.
The predicted salary is between 21000 - 42000 £ per year.
IT Support Engineer
Location: Windsor
Salary: £35,000 (+10% Car Allowance)
Working Environment: On-site / In office
Essential Criteria:
- Full UK Driving License (clean)
- Minimum 2+ years in IT Support / Helpdesk / 1st Line Support
- Must have working experiences using Microsoft Office 365
I am happy to say we are working with one of our fantastic clients in Windsor, helping to expand their IT infrastructure team. Please see noted below a breakdown of the role, job details and essential criteria (if you do not meet the essential criteria, you will not be considered for this position).
If you are interested in role, please apply with your latest CV and your best contact number to discuss.
The IT Support Engineer is responsible in assisting the Technology Manager in the management, installation, maintenance, availability and security of existing and new hardware and software technology throughout the organization and ensuring staff know how to access and utilize the technology relevant to their role.
Key Responsibilities
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, tablets, software, and hardware
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain inventories of hardware and software
General
• Optimize, maintain, and manage the technology environment and network in a manner that delivers high efficiency along with the required resilience
• Develop and maintain a clear framework of IT policies, standards and strategies that will assist staff in accessing and using the technology provided
• Understand General Data Protection Regulation (“GDPR”) principles and ensure these are incorporated into the framework of IT policies and procedures
• Prepare and maintain a complete list of technology equipment and software within the organization, and carry out periodic audits to track the same to ensure the status, current location and usage remains as planned
• Maintain relationships with technology partners, including help desk functions provided by third parties
• Ensure network components meet the needs of the system and work together seamlessly
• Research and stay current on new IT equipment and solutions
• Ensure efficient technology working practices through uniform processes and procedures across the organization
• Ensure efficient and effective technology and internet access for all groups of users
• Organize troubleshooting or repairs when necessary for all IT and technology equipment
• Take time to read notices, keep to deadlines and carry out duties as effectively and efficiently as possible
• Attend meetings as required.
The post-holder must:
• understand the need for accuracy and working to deadlines
• have language skills sufficient to communicate with all levels of staff and contract personnel
• have a professional outlook
• have the ability to remain calm under pressure
• be a team player
• be flexible in their approach to new situations
• demonstrate enthusiasm, particularly for the aims and objectives of the organization
• have the ability to encourage staff and others to progress in their jobs
• be able to work as and when required, working flexible work patterns and hours of work to reflect the needs of the organization
• understand the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of all Resident, staff and business records
Information Technology Support Engineer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies and tools mentioned in the job description, especially Microsoft Office 365. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Since this role requires a clean UK driving license, ensure that you have it ready and mention it during your conversation. This shows your readiness for on-site responsibilities and can help build trust with the employer.
✨Tip Number 3
Highlight your problem-solving skills and ability to remain calm under pressure. Prepare examples from your previous experience where you successfully handled IT issues or supported users effectively, as this is crucial for the role.
✨Tip Number 4
Research the company and its technology environment before your interview. Understanding their current IT infrastructure and any recent developments can help you ask insightful questions and show your genuine interest in the position.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your 2+ years in Helpdesk or 1st Line Support. Emphasize your familiarity with Microsoft Office 365 and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed, such as maintaining IT operations and managing technology environments.
Highlight Key Skills: In your application, clearly outline your key skills that match the essential criteria, such as your clean UK driving license, ability to work under pressure, and understanding of GDPR principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your contact information is correct and that your documents are formatted professionally.
How to prepare for a job interview at Hays
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, especially with Microsoft Office 365. Highlight specific examples of how you've resolved issues or improved processes in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot a hypothetical IT issue. Practice articulating your thought process clearly and logically to showcase your problem-solving skills.
✨Understand GDPR and Data Protection
Familiarize yourself with General Data Protection Regulation principles and be ready to discuss how you would incorporate these into IT policies. This shows your awareness of compliance and security in technology.
✨Emphasize Teamwork and Communication
Since the role requires collaboration with various staff levels, prepare examples that demonstrate your ability to work as part of a team and communicate effectively. Highlight any experiences where you helped others understand technology.
