Operations Supervisor (37.5 hours)

Overview

As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, while upholding exceptional store standards. The pace is fast moving and dynamic, requiring high levels of productivity and strong performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will report stock risks directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house and on the shop floor.

About You

• Previous experience within retail operations preferred.
• Strong organisational skills and attention to detail.
• Ability to deliver a ‘customer first’ experience.
• Team player with the ability to work alone.
• Always lead by example, focusing on evolving the store opportunities.
• Flexibility to meet rapidly changing priorities and deadlines.
• Able to build strong and effective relationships.
• Excellent communication skills.
• Ability to understand store targets and KPI’s.
• Embraces change.
• Professional approach.
• Excellent planning and time management capabilities.

Role Responsibilities

• Ensure that all stock processes and procedures are maintained within the store. Train the existing team and any new starters to adhere to all stock handling policies and health & safety policies.
• Work towards a minimum stock loss, raise stock discrepancies, and follow up all enquiries to ensure stock file accuracy.
• Count daily deliveries, check discrepancies, report them, and execute replenishment seamlessly throughout the store.
• Deal with recalls, price changes, and stock-related queries in a timely manner and communicate to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Stock management on the sales floor including managing the discount process for damaged products.
• Maintain all stock areas within the store, housekeeping, and ensure that all cupboards have functional locks where applicable.
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shop floor during peak hours and, when needed, act as a Keyholder.
• Order testers for the store, ensuring an efficient and organised process so testers are available for customers.
• Supply ordering to include packaging, hygiene, stationery, etc.
• Support the Store Management team with Gratis and Grot policy and process.

Equal Opportunities

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability for similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us not to hold your information on file, or you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email our recruitment address with RIGHT TO BE FORGOTTEN as the subject. We will inform you when we have deleted your application details; otherwise we will treat your application as consent to us holding this information.