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For Companies At a Glance
- Tasks: Engage with recruitment agencies to build relationships and drive business growth.
- Company: Giant Group is a leading workforce management platform, established in 1992.
- Benefits: Enjoy remote work options, uncapped commission, and perks like birthday leave and charity days.
- Why this job: Join a dynamic team where your impact on client relationships drives success and growth.
- Qualifications: 3-5 years in client relationship management with strong communication and rapport-building skills.
- Other info: Field-based role with one day a week in the office; travel required.
The predicted salary is between 30000 - 41000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.
Location: Field based with 1 day/week in the office
Salary: £30,000 - £41,000 + £18,000 OTE (uncapped commission)
Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
About the role
As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.
Key responsibilities of the role include:
- Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
- Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
- Add value to customers by using your product, technical and operational knowledge.
- Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
- Regular account review meetings with appropriate stakeholders.
- Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
- UK travel and evening entertainment.
Your ideal experience & competencies:
- Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.
- You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits:
- Giant advantage discount platform
- Employee Assistance Program
- Pension Salary Sacrifice
- Birthday leave
- Day off for charity work
- Buy Holidays
- Enhanced maternity & paternity pay
- Support for parents returning to work
- Soft loans
- Role related training & paid studies
- Social events
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Client Relationship Manager employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with Giant Group's services and solutions. Understanding their offerings will help you articulate how you can add value to their clients and identify opportunities for upselling and cross-selling.
✨Tip Number 2
Network within the recruitment industry. Attend relevant events or webinars where you can meet potential contacts and learn more about the challenges they face, which will help you build rapport and demonstrate your understanding of their needs.
✨Tip Number 3
Prepare to discuss your previous successes in client relationship management. Be ready to share specific examples of how you've built relationships, resolved issues, and contributed to revenue growth in your past roles.
✨Tip Number 4
Showcase your communication skills during any interactions. Whether it's a phone call or a video interview, practice active listening and ensure you convey your thoughts clearly, as this role heavily relies on effective communication.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required competencies for the Client Relationship Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client relationship management. Use quantifiable achievements to demonstrate your success in previous roles, such as meeting sales targets or growing client portfolios.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to build relationships and add value to clients, as well as your understanding of the contingent supply chain.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Relationship Manager.
How to prepare for a job interview at Giant Group
✨Research the Company
Before your interview, take some time to thoroughly research Giant Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully developed relationships with clients or stakeholders. Highlight your communication skills and how you adapt to different personalities.
✨Showcase Your Sales Acumen
Be ready to discuss your track record in hitting sales targets and how you've contributed to business growth in previous roles. Use specific metrics or achievements to illustrate your success in upselling or cross-selling services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of situations where you've had to resolve issues proactively or manage difficult client interactions, and be prepared to explain your thought process and outcomes.
