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- Tasks: Lead the operation of casino table games and ensure an exceptional customer experience.
- Company: Join Bally’s Corporation, a global leader in casino entertainment with 19 casinos across the US.
- Benefits: Enjoy competitive salary, health coverage, 401(K) match, and childcare discounts.
- Why this job: Be part of a dynamic team that values customer interaction and offers growth opportunities.
- Qualifications: Must have knowledge of casino game rules and at least ten years of management experience.
- Other info: Work in a vibrant environment with constant interaction and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. The Role: Responsible for the overall operation of all casino table games in accordance with applicable Rhode Island Lottery regulations, company policies and internal controls.
Responsibilities:
- Ensures an exceptional customer experience from games personnel.
- Responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
- Responsible for overall operation of casino table games on assigned shift in accordance with applicable State regulations, company policies and internal controls.
- Responsible for selection, training, and conduct of casino table games personnel.
- Responsible for proper staffing and scheduling of casino games personnel.
- Acts as liaison with managers from other departments.
- Acts as gaming compliance officer.
- Ensures integrity of games.
- Responsible for protecting gaming equipment and company assets.
- PC and Rating.
- Ability to lead by example when interacting with customers.
- Performs other duties as assigned.
Qualifications:
- Knowledge of all casino game rules and regulations.
- PC experience preferred.
- Minimum of ten (10) years of Casino management experience preferred.
- Experience with scheduling and budgeting in a Casino environment.
- Strong organizational, planning and supervisory skills.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Physical/Mental Requirements:
- Reading, writing, complex arithmetic, mathematics, finger dexterity, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.
- Strong mental stability, as it relates to executing essential functions under stressful and strenuous conditions.
Working Conditions:
- Mostly indoors and generally climate-controlled environment, occasionally outdoors.
- Constant exposure to noise, smoke, and odors.
- Constantly working with others as well as independently.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Shift Manager - Table Games employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Table Games
✨Tip Number 1
Familiarise yourself with the specific table games offered at Bally’s and their rules. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Bally’s to gain insights into the company culture and expectations for a Shift Manager. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous management experiences in a casino environment, particularly focusing on how you've handled customer interactions and team dynamics. Real-life examples will make your application more compelling.
✨Tip Number 4
Stay updated on the latest trends in the casino industry, especially regarding customer loyalty programmes and gaming compliance. Showing that you are informed about industry changes can impress hiring managers.
We think you need these skills to ace Shift Manager - Table Games
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Manager - Table Games position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your casino management experience, particularly in table games. Mention specific achievements or situations where you demonstrated strong organisational and supervisory skills.
Showcase Customer Interaction Skills: Since the role involves ensuring an exceptional customer experience, provide examples of how you've built relationships with customers in previous roles. This could include any initiatives you've led to enhance customer loyalty.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Bally’s Corporation
✨Know Your Games
Make sure you have a solid understanding of all casino table games and their rules. Being able to discuss specific games and demonstrate your knowledge will show that you're serious about the role and can lead by example.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. This will highlight your ability to foster a positive environment.
✨Understand Compliance and Regulations
Familiarise yourself with Rhode Island Lottery regulations and any other relevant compliance issues. Being able to discuss how you would ensure integrity and compliance in gaming operations will demonstrate your readiness for the role.
✨Emphasise Customer Experience
Bally’s values exceptional customer service. Be prepared to share strategies you've used in the past to enhance customer loyalty and create memorable interactions. This will show that you align with the company's focus on customer satisfaction.
