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- Tasks: Support and maintain IT systems for the MOD, ensuring smooth operations across multiple sites.
- Company: Join DXC Technology, a leader in IT services and consulting, dedicated to innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and hands-on experience in a dynamic environment.
- Why this job: Be part of a mission-driven team, solving real-world problems while enhancing your tech skills.
- Qualifications: Essential skills include SCCM, Windows Server, Active Directory, and a passion for IT support.
- Other info: SC clearance required; this role offers a unique chance to work with the MOD.
The predicted salary is between 28800 - 43200 £ per year.
Please note the role is based on-site in Warminster.
The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line. The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites continues to increase.
Responsibilities Include:
- Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
- Configuration and set-up of all new server systems required for the MoD customer
- Firewall administration and overall client network security
- Administration of email server (predominantly MS Exchange) for training
- Maintenance of existing anti-virus systems and including patching to MoD Cert standards
- Administration of primary DNS for high-profile domains
- Proactive problem solving
- Documentation production and review
- Respond to complaints, taking appropriate actions to turn dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhering to ACII service management principles
- Resolve all IT issues in a professional manner and allocate more complex service issues to the relevant team member
Please note that these roles require SC clearance and the handling of material covered by ITAR.
Qualifications Essential Skills:
- SCCM 3rd Line Wintel experience - Microsoft Windows Server 2012/2016, Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy
- Environmental support to networks
- System roll-out experience
- McAfee EPO, Veritas, Hyper-V, VMware
- Good working knowledge of major networking components, network operating systems, and basic computer hardware components
- Hands-on knowledge of procedures used in the installation, modification, maintenance, and repair of IT hardware and software
- Daily system checks, servers, backups, and firewalls
- Escalation point for incident resolution
- Ability to relate to the MOD customer
- Ability to work as a member of the team and also individually - flexibility
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
On-site Engineer, Warminster employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer, Warminster
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, Microsoft Windows Server, and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of DXC Technology, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills and understanding of network security principles. Being able to demonstrate your problem-solving abilities will be crucial in this role.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves turning dissatisfied customers into satisfied ones, having examples ready that highlight your ability to handle complaints effectively will be beneficial.
We think you need these skills to ace On-site Engineer, Warminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the On-site Engineer role. Focus on your 3rd line Wintel experience, knowledge of Microsoft Windows Server, and any relevant certifications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and qualifications mentioned in the job description. Emphasise your problem-solving abilities and customer service skills, as these are crucial for the role.
Showcase Technical Skills: In your application, clearly outline your technical skills related to SCCM, Active Directory, and network security. Provide examples of how you've successfully managed similar systems or resolved IT issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at DXC Technology
✨Know Your Technical Stuff
Make sure you're well-versed in the essential skills listed in the job description, such as SCCM, Windows Server, and Active Directory. Brush up on your knowledge of networking components and be ready to discuss your hands-on experience with IT hardware and software.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively solved IT issues in the past. The role requires a proactive approach to problem-solving, so think of specific instances where you turned a dissatisfied customer into a satisfied one.
✨Understand the MOD Environment
Familiarise yourself with the Ministry of Defence (MOD) environment and its specific requirements. Showing that you understand their needs and can relate to their customers will set you apart from other candidates.
✨Show Team Spirit and Flexibility
Be ready to discuss your ability to work both independently and as part of a team. Highlight any experiences where you've demonstrated flexibility and collaboration, as these are key traits for this role.
