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For Companies At a Glance
- Tasks: Deliver exceptional phone service and create memorable guest experiences.
- Company: Join the prestigious Rosewood London, known for its luxury hospitality.
- Benefits: Enjoy 28 days holiday, career development, free meals, and global discounts.
- Why this job: Be part of a team that values heartfelt interactions and genuine relationships.
- Qualifications: Must be self-motivated with strong English skills and a passion for service.
- Other info: Work 40 hours over 5 days in a dynamic hotel environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Guest Services Associate to join our team of associates at Rosewood London. Our Guest Services Associates are appointed to consistently deliver a seamless telephone service to all our internal and external guests. This role plays an integral part in delivering a memorable guest experience. This role offers a schedule of 40 hours spread over 5 working days.
Key expectations of this role are:
- Efficiently answering phone calls by using Rosewood correct telephone etiquette at all times.
- Providing the highest standard of customer service, striving to go the extra mile by being Intuitive, Refined and Engaging.
- Ensuring clear, complete and legible information is taken from our guests and is forwarded to the appropriate department to satisfy their requests.
- Having a thorough knowledge of all services offered by the hotel and its dining facilities.
Profile:
- The ability to work in a team and build relationships with others.
- Being self-motivated.
- Having a passion for guest service and taking ownership of the guest experience.
- Possessing a proficient level of written and spoken English.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Guest Services Associate employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Associate
✨Tip Number 1
Familiarise yourself with Rosewood London's services and dining options. Knowing the ins and outs of what the hotel offers will not only help you answer guest queries but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your telephone etiquette. Since this role heavily involves answering calls, rehearsing how to greet guests warmly and handle inquiries efficiently can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you've successfully connected with customers or colleagues, as this aligns perfectly with the relationship hospitality philosophy at Rosewood.
✨Tip Number 4
Demonstrate your self-motivation and passion for guest service in conversations. Share stories that highlight your commitment to going the extra mile for guests, which is a key expectation for this role.
We think you need these skills to ace Guest Services Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Services Associate position at Rosewood London. Understand the key expectations and responsibilities, as well as the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, teamwork abilities, and any previous roles where you demonstrated strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the hospitality industry. Use specific examples from your past experiences to illustrate how you embody the qualities of being intuitive, refined, and engaging.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your written English is proficient, as this is crucial for the role. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rosewood Hotel Group
✨Master the Telephone Etiquette
Since the role heavily involves answering phone calls, practice using polite and professional language. Familiarise yourself with common phrases that convey warmth and attentiveness, as this will reflect your understanding of the hotel's standards.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service and align with the hotel's philosophy of Relationship Hospitality.
✨Know the Hotel Inside Out
Research Rosewood London thoroughly, including its services and dining options. Being knowledgeable about what the hotel offers will allow you to answer guest queries confidently and show your enthusiasm for the role.
✨Emphasise Teamwork Skills
Be ready to discuss how you work well in a team and build relationships with colleagues. Highlight any previous experiences where collaboration led to a positive outcome, as this is crucial for maintaining a seamless guest experience.
