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- Tasks: Assist customers, manage reservations, and maintain the pro shop environment.
- Company: Join American Golf, a leader in the golf industry with over 50 years of experience.
- Benefits: Flexible work schedule, opportunities for growth, and a vibrant team culture.
- Why this job: Perfect for golf enthusiasts wanting to gain experience in customer service and retail.
- Qualifications: High school diploma or GED; basic math and communication skills required.
- Other info: Evening, weekend, and holiday shifts are part of the role.
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative approach to golf course management. With over 50 years of experience, American Golf has established itself as an authority in maximizing the potential of any golf opportunity. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
The Golf Pro Shop Assistant is responsible for providing excellent customer service to members and guests. Responsibilities include:
- Check members and guests in, utilizing the Point of Sale (POS) system for processing purchases and managing the reservation system.
- Utilize tee sheet demand management strategies such as opening on time, implementing a double tee system, and booking from the outside in.
- Maintain the pro shop environment by keeping the shop neat and orderly, assisting with merchandise display, and following corporate guidelines for opening and closing duties.
- Handle member/guest service issues promptly and effectively.
- May provide leadership in the absence of the Golf Shop Supervisor, including interviewing, training, and evaluating performance of other Golf Shop Assistants.
- Maintain a professional and service-oriented environment in the pro shop.
- Ensure service continuity in the pro shop by maintaining a flexible work schedule.
- Assist the General Manager in the delivery of staff meetings.
- Implement and support all AGC initiatives and programs as requested by management.
Qualifications include basic math skills, the ability to write and communicate clearly, and experience handling customer service issues and transactions. A high school diploma or GED is required.
Skills/Abilities/Personal Characteristics:
- Flexibility
- Verbal and Written Communication
- Basic Math
- Customer Service
- Resolve Conflict
- Teamwork
- Friendliness
- Energy Level
- Thoroughness
- Efficiency
Working Conditions:
Days and hours of work vary by schedule and business needs. Evening, weekend, and holiday work will be required. The employee may be required to stand for long periods, lift and carry objects weighing up to 25 pounds, and perform various physical activities.
American Golf Corporation is committed to equal employment opportunities for all and will not discriminate against employees or applicants for employment on any legally recognized basis.
Golf Pro Shop Assistant employer: American Golf
Contact Detail:
American Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Pro Shop Assistant
✨Tip Number 1
Familiarise yourself with the Point of Sale (POS) systems commonly used in golf pro shops. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've handled difficult situations in the past. This will highlight your ability to maintain a professional and service-oriented environment.
✨Tip Number 3
Research American Golf's initiatives and values. Understanding their commitment to excellence and customer experience will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding work hours, as the role requires evening, weekend, and holiday availability. Showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Golf Pro Shop Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Golf Pro Shop Assistant. Familiarise yourself with customer service expectations and the specific tasks mentioned in the job description.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved cash handling or working in a retail environment. Use keywords from the job description to ensure your CV aligns with what American Golf is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for golf and customer service. Mention specific skills such as communication and teamwork, and provide examples of how you've successfully handled customer service issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at American Golf
✨Showcase Your Customer Service Skills
As a Golf Pro Shop Assistant, excellent customer service is key. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and friendly under pressure.
✨Familiarise Yourself with Golf Terminology
Understanding basic golf terms and concepts will help you connect with both members and guests. Brush up on common phrases and equipment names so you can engage in conversations confidently during the interview.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in scheduling and working as part of a team. Be ready to discuss instances where you've adapted to changing situations or collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
