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For Companies At a Glance
- Tasks: Manage property developments, ensuring safety and community engagement.
- Company: FirstPort is the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy competitive pay, private medical insurance, pension contributions, and gym discounts.
- Why this job: Join a supportive team, enhance resident experiences, and build community connections.
- Qualifications: Passion for customer service, strong communication skills, and basic IT proficiency required.
- Other info: Flexible hours, part-time role perfect for students or those seeking work-life balance.
The predicted salary is between 10000 - 12000 £ per year.
Location: Bishopbriggs, Glasgow
Salary: £10,116.60 per annum, plus benefits
Hours: Monday-Friday 9am-12pm (15 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
Main Responsibilities:
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure.
- Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
- Keep all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; Doctors, Social Workers, Health Authority, etc., as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch.
- Make new residents feel welcome and help them settle in; where possible, be present to welcome them.
- Work across your local peer team of Development Managers for advice and day-to-day support, and travel to team/company meetings on a monthly/annual basis.
About you:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organized, methodical, and experienced in keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers. Self-motivated, proactive, team-oriented, and innovative.
The Benefits:
Our customers deserve the best, and the same applies to our people. We’ll provide you with all the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the role, such as private medical insurance, pension contributions, and life assurance. In addition, we offer a range of exclusive discounts on benefits to help you and your family make the most of your money, safeguard your future, and look after your health, including discounted gym memberships for all colleagues.
Diversity:
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments we can to support both through the recruitment and onboarding process.
Ready to Apply?
Click the apply button below to start your application for this role. We will ask you to upload your CV and answer a few questions.
Visiting development manager employer: PropertyWeek4Jobs
Contact Detail:
PropertyWeek4Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting development manager
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and community building will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle emergencies. This role requires a proactive approach, so showing how you've successfully managed similar situations will set you apart.
✨Tip Number 4
Research local community initiatives or events that FirstPort is involved in. Being knowledgeable about their community engagement can help you discuss how you would contribute to enhancing the resident experience during your interview.
We think you need these skills to ace Visiting development manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Visiting Development Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Tailored CV: Ensure your CV reflects your customer service skills, communication abilities, and any relevant experience in property management or similar roles. Use specific examples to demonstrate how you've successfully managed relationships and resolved issues.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your understanding of health and safety protocols. Mention your proactive approach and ability to build community ties, as these are key aspects of the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at PropertyWeek4Jobs
✨Show Your Customer Service Passion
As a Visiting Development Manager, you'll need to demonstrate your commitment to exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, especially in face-to-face situations.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've resolved issues or complaints in the past, showcasing your natural communication skills.
✨Demonstrate Health & Safety Awareness
Understanding health and safety is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you've handled challenging or emergency situations in previous roles.
✨Highlight Your Organisational Skills
This role requires strong administrative abilities. Bring examples of how you've kept accurate records and managed multiple tasks effectively. Show that you're methodical and organised, which will reassure them of your capability to handle the responsibilities.
