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- Tasks: Manage and maintain the HaloITSM platform, ensuring efficient IT service management.
- Company: PayPoint is a leading provider of technology solutions for payment services.
- Benefits: Enjoy remote work options, gym memberships, holiday purchase schemes, and private medical insurance.
- Why this job: Join a dynamic team to enhance IT service quality and drive continuous improvement.
- Qualifications: Experience with ITSM tools, strong analytical skills, and excellent communication abilities required.
- Other info: Flexible working environment with a commitment to inclusivity and equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role is accountable for the IT Governance - ESM function and will be responsible for the configuration, administration, and maintenance of the HaloITSM platform. This role requires a proactive individual with strong technical skills and a deep understanding of IT Service Management and DevOps principles. The successful candidate will ensure the efficient operation of the HaloITSM system, support ITIL processes, and provide high-quality service to internal and external stakeholders.
A HaloITSM Engineer is responsible for managing and maintaining the HaloITSM (Information Technology Service Management) platform within PayPoint. This role involves configuring the system to meet the specific needs of the business, ensuring that the IT Service Management and DevOps processes are efficient, effective, and aligned with industry best practices. The Engineer customises workflows, sets up user roles and permissions, and integrates HaloITSM with other business systems to streamline operations. They also monitor system performance, troubleshoot issues, and implement updates and patches to keep the platform running smoothly and securely. Additionally, a HaloITSM Engineer plays a crucial role in supporting IT service delivery and improving the overall user experience. Working closely with IT teams to define and refine service catalogues and alongside the IT Process Manager for Incident, Problem, Change and Asset Management processes. The Engineer provides training and support to end-users and IT staff, helping them utilise the system effectively. By leveraging the full capabilities of HaloITSM, the Engineer helps PayPoint achieve better visibility into IT, enhance service quality, and drive continuous improvement.
What would we like from you?
- Platform Administration: Manage and maintain the HaloITSM platform, including user accounts, permissions, workflows, and customisations.
- Configuration Management: Configure and optimise ITSM modules such as Incident Management, Problem Management, Change Management, Service Request Management, and Asset Management.
- Process Improvement: Collaborate with the IT Process Manager and business teams to identify and implement process improvements and automation opportunities within the HaloITSM platform.
- User Support: Provide expert level support to end users, including troubleshooting, issue resolution, and training.
- Integration Management: Integrate HaloITSM with other enterprise systems and third-party applications to streamline operations and enhance data flow.
- Reporting and Analytics: Develop and maintain reports, dashboards, and analytics to monitor IT service performance and support decision making.
- Documentation: Create and maintain comprehensive documentation for system configurations, processes, and procedures.
- Compliance and Security: Ensure the HaloITSM platform complies with organisational policies, standards, and regulatory requirements.
- Continuous Improvement: Stay updated on the latest HaloITSM features and best practices to drive continuous improvement and innovation within the ITSM environment.
It would be great if you already have…
- Proven experience working with IT service management (ITSM) tools, preferably HaloITSM.
- Strong understanding of IT Service Management and DevOps best practices.
- Excellent analytical and problem-solving skills.
- Experience with creating and managing reports.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- A recognised IT qualification.
What can we do for you?
- This position will have a mix of remote and onsite working.
- Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
- On-site gym at our office, and nationwide corporate rate gym membership.
- Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays.
- Contributory company pension scheme.
- Private medical insurance.
- Life assurance of 3 x annual gross salary, with the option to purchase additional cover.
- You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and Love2Shop Everyday Benefits Card.
- Electric Car Scheme.
At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
HaloITSM Engineer employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HaloITSM Engineer
✨Tip Number 1
Familiarise yourself with the HaloITSM platform by exploring its features and functionalities. Understanding how to configure workflows and manage user roles will give you a significant edge during interviews.
✨Tip Number 2
Brush up on ITIL processes and DevOps principles, as these are crucial for the role. Being able to discuss how you've applied these concepts in previous positions can demonstrate your expertise and fit for the job.
✨Tip Number 3
Network with current or former employees of PayPoint or those familiar with HaloITSM. They can provide insights into the company culture and specific expectations for the HaloITSM Engineer role.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've improved IT service management processes. Highlighting your analytical abilities will resonate well with the hiring team.
We think you need these skills to ace HaloITSM Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a HaloITSM Engineer. Familiarise yourself with IT Service Management and DevOps principles, as well as the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience with ITSM tools, particularly HaloITSM. Emphasise your technical skills, problem-solving abilities, and any previous roles that involved configuration management or user support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service management and your understanding of the HaloITSM platform. Mention specific examples of how you've improved processes or provided exceptional user support in past roles.
Highlight Continuous Improvement: In your application, discuss your commitment to continuous improvement and staying updated on the latest ITSM features. This shows that you're proactive and dedicated to enhancing service quality, which is crucial for this role.
How to prepare for a job interview at PayPoint plc.
✨Understand the HaloITSM Platform
Make sure you have a solid grasp of the HaloITSM platform's features and functionalities. Familiarise yourself with its configuration, administration, and maintenance aspects, as well as how it integrates with other systems.
✨Showcase Your ITSM Knowledge
Be prepared to discuss your understanding of IT Service Management and DevOps principles. Highlight any relevant experience you have with ITSM tools, especially if you've worked with HaloITSM before.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your analytical and problem-solving abilities. Prepare examples from your past experiences where you successfully troubleshot issues or improved processes within an ITSM environment.
✨Prepare for User Support Scenarios
Since user support is a key part of the role, think about how you would handle common user issues or training scenarios. Be ready to explain your approach to providing expert-level support and enhancing user experience.
