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- Tasks: Support the Customer Service Manager in delivering exceptional service and managing daily operations.
- Company: Join Orega, a dynamic company focused on providing top-notch customer experiences.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and professional development.
- Qualifications: 2-3 years in customer relations; experience in finance and commercial settings preferred.
- Other info: This role offers a chance to grow into a management position while enhancing your skills.
The predicted salary is between 21600 - 36000 £ per year.
As an Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities:
- Assist CSM and Customer Service Representatives (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
CSR Supervision in absence of Centre Manager:
- Manage daily tasks of the team, ensuring high standards.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing:
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety:
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience:
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role.
Assistant Customer Services Manager employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Services Manager
✨Tip Number 1
Familiarise yourself with Orega's services and customer base. Understanding the specific needs and preferences of their clients will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Showcase your experience in managing customer relationships by preparing examples of how you've successfully influenced client renewals or handled challenging situations. This will highlight your relevant skills and make you stand out.
✨Tip Number 3
Emphasise your teamwork and leadership abilities. Be ready to discuss instances where you've supported or trained junior staff, as this aligns with the role's requirement for supervising Customer Service Representatives.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety policies. Being able to articulate your understanding of these procedures will show that you're serious about maintaining a safe and compliant working environment.
We think you need these skills to ace Assistant Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any specific achievements that demonstrate your ability to influence client renewals and manage administrative tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Customer Services Manager role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in a commercial environment and your proactive approach.
Showcase Relevant Skills: When detailing your experience, focus on your customer relationship skills, communication abilities, and any experience you have with health and safety policies. Use specific examples to illustrate how you've successfully managed teams or handled client enquiries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Orega
✨Showcase Your Customer Service Skills
As an Assistant Customer Services Manager, your ability to handle customer enquiries is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your problem-solving skills and ability to maintain high service standards.
✨Demonstrate Team Leadership Experience
Since you'll be supervising Customer Service Representatives, it's important to showcase your leadership abilities. Share experiences where you've led a team, conducted training, or managed daily tasks to ensure high performance.
✨Familiarise Yourself with Orega's Values
Research Orega's company culture and values before the interview. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle stressful situations or manage conflicts. Think of specific scenarios from your previous roles where you demonstrated calmness and effective communication under pressure.
