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For Companies At a Glance
- Tasks: Lead the development of a global Customer Experience solution to enhance client satisfaction and revenue.
- Company: NIQ is a leading consumer intelligence company with a global reach, delivering insights into consumer behaviour.
- Benefits: Enjoy flexible working, volunteer time off, and access to LinkedIn Learning for personal growth.
- Why this job: Join a dynamic team focused on innovation and making a real impact in customer experience.
- Qualifications: 10+ years in product management, preferably in market research, with strong analytical and project management skills.
- Other info: NIQ values diversity and inclusion, welcoming candidates from all backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
About the Role
NIQ is seeking a Director for the CB&I Product Team to drive the development and integration of our new Customer Experience solution. This role will help build on current NIQ CX capabilities by creating a standardized & globally scalable solution to drive revenue growth, high margins & consistently strong delivery for our clients in this practice. You will lead the development & deployment of a new global NIQ solution, leveraging the best of NIQ thought leadership & assets, while bringing new ideas & capabilities to the practice which enable NIQ to differentiate from our competitors.
Key Accountabilities – Core Responsibilities
- Product Expertise & Support
- Serve as a subject matter expert across NIQ’s CX offerings.
- Provide deep expertise in CX offerings, supporting the global practice area leaders’ visible market presence and cross-cluster best practices.
- Provide guidance on how clients can leverage NIQ’s solutions to evaluate & optimize their customer experience.
- Monitor industry trends and evolving measurement needs to guide the evolution of NIQ CX solutions.
- Product Strategy & Development
- Collaborate with Commercial, Customer Success & Product practice area leadership to define and execute a strategic roadmap for a cohesive CX product suite, developing & launching new products, features & enhancements.
- Partner with Operations, Tech/Engineering, Marketing Science, & Partnership teams to develop & enhance CX product & platform capabilities, including integration of NIQ data, technology, & AI capabilities where appropriate.
- Define success metrics that reflect the value of CX measurement for clients & what the best of NIQ can be.
- Proactively identify new products and cutting-edge capabilities to drive sustainable growth.
- Assess & evaluate vendor partner platform capabilities.
- Gather and synthesize feedback from global and regional Commercial & Customer Success teams to inform backlog prioritization.
- Sales & Commercial Enablement
- Collaborate closely with Global Commercial Strategy lead to ensure product strategies are aligned with business goals and client needs.
- Design globally scalable solutions to fit varying market needs and data availability.
- Support Commercial business cases & successful go-to-market strategies by creating clear, compelling messaging around the value & ROI of CX solutions.
- Work with Product Marketing & Commercial teams to develop client-ready materials and insights to position NIQ as a leader in this space.
- Competitive Intelligence & Market Positioning
- Ensure NIQ’s solutions remain differentiated, future-proof, and competitive.
- Partnership & Ecosystem Development
- Identify data and platform partnerships (internal & external) that can enhance the richness and actionability of NIQ’s CX solutions.
- Work cross-functionally with external and internal teams to integrate new data and improve solution delivery.
- Cross-Functional Collaboration & Operational Excellence
- Coordinate with Customer Success, Operations, and Product Marketing teams to ensure consistent execution and communication of product value.
- Work with Customer Success CX Champions & Regional leads to help train & support local teams on best practice execution & delivery.
- Help streamline internal processes and solution delivery across the global CX practice.
Key Accountabilities – Core KPIs
- Sustainable Revenue Growth: Measure CX solution success by its profitable contribution to overall revenue and the growth of the CX practice.
- Client Satisfaction: Track client feedback, solution adoption rates, and overall satisfaction scores to ensure products are sticky and delivering value.
- Market Competitiveness: Monitor how well CX solutions perform against competitors, including tracking market share and competitive positioning.
- Product Efficiency & Scalability: Support product operations to deliver consistent, high-quality execution & outputs at scale.
- Backlog Management: Ensure that CX product development backlogs are well-maintained, aligned with priorities, and 100% transparent to all stakeholders.
- Cross-Functional Efficiency: Ensure effective collaboration and communication across internal teams (Commercial, CS, Marketing, Tech, Data Science) to deliver solutions on time and within budget.
Qualifications
You have…
- 10+ years of experience in product management, marketing, or related field, preferably in the market research industry.
- Experience developing and launching global solutions ideally in a matrixed organization.
- Good understanding of market research methodologies and techniques, with a focus on Customer Experience.
- Experience managing complex projects with multiple stakeholders.
- Ability to influence and collaborate effectively with cross-functional teams.
- Recognised analytical skills and experience with data analysis tools.
- Proven product management skills from ideation to successful commercialisation.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Entrepreneurial mindset with hands-on approach.
- Bachelor's degree in business, marketing, or a related field preferred but not essential.
Additional Information
#LI-Hybrid
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Global Customer Experience Product Lead employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Experience Product Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and product management. Being able to discuss current industry developments during your interview will demonstrate your expertise and passion for the role.
✨Tip Number 2
Network with professionals in the market research and customer experience fields. Attend relevant webinars or industry events to connect with potential colleagues and gain insights that could be beneficial in your application process.
✨Tip Number 3
Prepare to showcase your experience with cross-functional collaboration. Think of specific examples where you've successfully worked with diverse teams, as this is crucial for the role and will set you apart from other candidates.
✨Tip Number 4
Research NIQ's current customer experience solutions and think critically about how you would enhance them. Presenting innovative ideas during your discussions can highlight your proactive approach and strategic thinking.
We think you need these skills to ace Global Customer Experience Product Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and customer experience. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and product development. Mention specific examples of how you've successfully managed complex projects and collaborated with cross-functional teams.
Showcase Analytical Skills: In your application, emphasise your analytical skills and experience with data analysis tools. Provide examples of how you've used data to drive product decisions or improve customer satisfaction.
Highlight Industry Knowledge: Demonstrate your understanding of market research methodologies and customer experience trends. Mention any relevant industry experience that aligns with NIQ's focus on consumer intelligence and insights.
How to prepare for a job interview at NIELSENIQ
✨Showcase Your Product Expertise
As a candidate for the Global Customer Experience Product Lead, it's crucial to demonstrate your deep understanding of customer experience solutions. Be prepared to discuss specific examples from your past experiences where you successfully developed or enhanced CX products.
✨Highlight Cross-Functional Collaboration
This role requires working closely with various teams. Share instances where you've effectively collaborated with cross-functional teams, such as marketing, tech, and operations, to achieve a common goal. This will show your ability to navigate complex organisational structures.
✨Discuss Market Trends and Competitiveness
Stay updated on the latest trends in customer experience and market research. During the interview, be ready to discuss how these trends can influence NIQ's product strategy and how you can contribute to keeping their solutions competitive.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Prepare by thinking through potential challenges NIQ might face in the CX space and how you would address them, showcasing your analytical skills and entrepreneurial mindset.
