Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and keep them updated on vehicle repairs.
- Company: Group 1 Automotive UK is a growing company with over 7,000 colleagues across 114 dealerships.
- Benefits: Enjoy 33 days of leave, retail discounts, flexible working, and a company pension scheme.
- Why this job: Join a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a passion for customer service are essential; driving license required.
- Other info: Entry-level position with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
What We Can Offer You
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn rewards when you refer a friend to join the team
- Access training and development opportunities
- Life assurance with optional increased cover
- Flexible working options available
What You’ll Do Day To Day
- Warmly welcome and engage customers professionally throughout the day
- Keep customers informed about their vehicle repairs, ensuring transparency and trust
- Develop product knowledge through manufacturer-led training
- Promote additional services and repairs based on technician recommendations
- Schedule vehicle appointments efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings and address questions
- Maintain accurate customer records within our systems
Helpful Skills And Qualifications
- Excellent communication skills with customers and colleagues
- Experience in delivering exceptional customer service
- Ability to identify customer needs and upsell opportunities
- Good time management skills and ability to work under pressure
- Experience in target-driven roles
- Full UK driving license
We value diversity and encourage applicants who are enthusiastic and eager to learn, even if they don’t meet every requirement.
Join Our Growing Group
Group 1 Automotive is on an exciting growth journey with over 7,000 colleagues across 114 dealerships representing 21 brands. We focus on creating outstanding and trusted experiences for our customers, partners, and team members.
Our Values
Respect, Integrity, Transparency, Teamwork, and Professionalism are at the core of what we do.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Automotive
Service Advisor employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Group 1 Automotive. Understanding their products and services will help you engage customers more effectively and demonstrate your commitment to delivering outstanding experiences.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Service Advisor role. Role-playing customer interactions with friends or family can help you become more comfortable in addressing customer needs and upselling services.
✨Tip Number 3
Research common customer concerns and questions related to vehicle maintenance and repairs. Being prepared with answers will not only boost your confidence but also enhance the trust customers place in you during their service experience.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as customer communication and vehicle maintenance updates.
Tailor Your CV: Highlight your relevant experience in customer service and any skills that align with the role. Emphasise your communication skills and ability to work under pressure, as these are crucial for a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples from your past roles that demonstrate your ability to engage with customers and handle their needs effectively.
Showcase Your Enthusiasm: In your application, express your eagerness to learn and grow within the company. Highlight your willingness to develop product knowledge and your commitment to the values of respect, integrity, and teamwork that Group 1 Automotive upholds.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, demonstrate your ability to engage with customers and colleagues effectively. Use examples from past experiences where you successfully resolved customer issues or communicated complex information clearly.
✨Highlight Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of delivering outstanding experiences, which is crucial for this role.
✨Demonstrate Product Knowledge
Familiarise yourself with the automotive industry and the services offered by Group 1 Automotive. Being able to discuss their products and services confidently will impress the interviewers and show your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
