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- Tasks: Support and enhance tech solutions for restaurants, ensuring top-notch customer experiences.
- Company: Join Popmenu, a fast-growing SaaS company revolutionising the restaurant industry.
- Benefits: Enjoy a flexible work environment, mentorship opportunities, and a chance to make a real impact.
- Why this job: Collaborate with talented engineers and contribute to innovative solutions that help restaurants thrive.
- Qualifications: Degree in Computer Science or equivalent experience; proficiency in Ruby on Rails and React required.
- Other info: Be part of a team that values genuine core values and recognises peer contributions.
The predicted salary is between 28800 - 48000 £ per year.
About this Opportunity: Popmenu is seeking a Support Software Engineer to help maintain and enhance our innovative technology solutions, serving thousands of restaurants and their guests. As we continue to scale, this role will be instrumental in supporting our engineering efforts, improving our technical support capabilities, and ensuring our customers receive the best possible experience. Our ideal candidate has experience with Ruby on Rails and React (or similar frameworks and languages) and has contributed to at least one professional codebase with multiple contributors. Strong communication skills are essential, as this role collaborates closely with both Engineering and Customer Experience teams to bridge the gap between technology and customer needs.
What You will be Responsible for:
- Enhancing Software - Identify opportunities to build internal tools that improve customer support and optimize workflows. For example, if multiple clients request a new report, you will have the initiative and skills to build it.
- Supporting Engineering Partners - Serve as a key liaison between Engineering and other departments. You will handle requests, troubleshoot issues, and contribute to solutions that benefit the entire company.
- Professional Growth - Work alongside and learn from senior engineers through collaboration and mentorship, preparing you for career advancement within Popmenu.
- Technical Support & Bug Fixes - Assist in diagnosing and resolving platform issues, ensuring smooth and efficient performance for our customers.
Bottom Line - You will provide our customers with enhanced technical support and create tooling that enables our Support and Customer Success business partners to provide that support themselves. You will also be supported by our engineering staff and management to prepare you for advancement within our organization.
Requirements What You Bring to the Table:
- A degree in Computer Science or equivalent professional software development experience.
- Strong debugging and troubleshooting skills, with the ability to analyze code and trace data flow to identify and resolve issues.
- Customer service experience, with the ability to engage in professional video or phone calls with customers when needed.
- Excellent communication and collaboration skills, with experience managing stakeholder expectations across teams.
- Proficiency in Ruby on Rails and JavaScript/React (or similar dynamic languages and frameworks), with 1+ years of professional experience.
- Experience writing automated tests using RSpec or similar testing frameworks.
- Familiarity with databases and the ability to retrieve necessary data via a Rails Console (without requiring deep DBA expertise).
Benefits Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant's greatest marketing tool: the menu. Since then, we have been innovating to continue tackling existing and emerging industry needs. We hire bright, motivated people passionate about helping restaurants succeed. We offer a flexible work environment, a pioneering product, and talented teammates. This is your chance to make a difference and be a part of something great. We’re excited to meet you!
What We're Serving: Genuine Core Values: We’ve crafted our 4 core values based on employee input, and peers recognize each other for exemplifying these values.
Support Software Engineer employer: Popmenu
Contact Detail:
Popmenu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Software Engineer
✨Tip Number 1
Familiarise yourself with Ruby on Rails and React, as these are key technologies for the Support Software Engineer role. Consider building a small project or contributing to an open-source project using these frameworks to showcase your skills.
✨Tip Number 2
Brush up on your debugging and troubleshooting skills. Practice analysing code and tracing data flow, as this will be crucial in diagnosing and resolving platform issues effectively.
✨Tip Number 3
Enhance your communication skills by engaging in mock video or phone calls. This will prepare you for professional interactions with customers, which is an essential part of the role.
✨Tip Number 4
Network with current or former employees of Popmenu on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Support Software Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Ruby on Rails and React, as well as any relevant projects you've contributed to. Emphasise your debugging skills and customer service experience to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully collaborated with teams in the past and how you can bridge the gap between technology and customer needs.
Showcase Your Technical Skills: If you have experience writing automated tests or working with databases, be sure to include this in your application. Highlight any specific tools or frameworks you've used that are relevant to the position.
Prepare for Communication: Since strong communication skills are essential for this role, consider preparing examples of how you've effectively communicated with stakeholders in previous positions. This will help you stand out during the application process.
How to prepare for a job interview at Popmenu
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Ruby on Rails and React. Bring examples of your previous work, especially any contributions to professional codebases, as this will demonstrate your technical proficiency and collaborative spirit.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to bridge the gap between engineering and customer needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you identified and resolved issues in your previous roles. Highlight your debugging and troubleshooting skills, and be ready to walk through your thought process when tackling technical challenges.
✨Express Your Passion for Customer Support
Since this role involves enhancing customer support capabilities, share your experiences in customer service. Discuss how you’ve engaged with clients in the past and how you can contribute to improving their experience with technology solutions.
