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- Tasks: Engage with customers over the phone and online, turning conversations into leads.
- Company: Join a dynamic team focused on equality, diversity, and inclusion in the workplace.
- Benefits: Enjoy competitive pay, bonuses, 31 days holiday, and wellness perks like gym discounts.
- Why this job: Perfect for those who love conversation and want to make an impact while earning.
- Qualifications: Strong communication skills and basic IT knowledge; sales experience is a plus.
- Other info: Flexible part-time hours available, ideal for students or anyone seeking extra income.
We’re looking for people to work part-time or on weekends who can have great conversations over the phone and online. Whether you have previous sales experience or are new to the sector, we will provide the necessary training to ensure your success. This isn’t cold calling; these are conversations with current or interested parties. Your role as a Call Centre Advisor is to turn those conversations into leads for our sales team.
The ideal candidate will be focused, enjoy working toward targets, have strong communication skills, and possess a fabulous telephone manner.
Responsibilities- Calling prospective customers at their request or engaging with them online.
- Listening to customer needs and guiding them through our product ranges.
- Securing appointments for our sales team to meet customers and complete sales.
- Meeting set targets using your product knowledge and excellent customer service skills.
- Excellent verbal communication skills.
- Skills in telesales, retail, estate agency, or customer service are desirable.
- Basic IT skills.
- Ability to work in a team and follow directions.
- Self-motivation.
- Competitive salary and performance-related bonus.
- 31 days holiday, increasing to 33 days after 2 years of service (pro-rata).
- Well-being benefits such as a day off for your birthday, discounted gym memberships, cycle-to-work scheme, and online fitness classes.
- Frequent internal incentives and rewards.
- Paid time off annually to volunteer.
- A variety of discounts and freebies across retail, cinema, theatre, and dining.
- Staff purchase scheme at discounted rates.
Our company is dedicated to following government guidance on health and safety and promoting equality, diversity, and inclusion in the workplace, recruiting the best candidates regardless of protected characteristics.
Nice-to-Have Skills- Retail experience
- Customer service skills
- IT skills
Location: Norwich, England
Part time Call Centre Advisor employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Call Centre Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on being clear, friendly, and professional, as these are key traits we look for in a Call Centre Advisor.
✨Tip Number 3
Prepare examples of how you've successfully communicated with customers in the past. Whether it's resolving an issue or making a sale, showcasing your experience can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for working towards targets. Think of specific instances where you've met or exceeded goals, as this aligns perfectly with what we value in our team members.
We think you need these skills to ace Part time Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales roles. Emphasise your communication skills and any previous achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you’re interested in being a Call Centre Advisor and how your skills align with the job requirements. Use specific examples to illustrate your points.
Showcase Your Communication Skills: Since excellent verbal communication is key for this role, consider including a brief section in your application that describes how you effectively communicate with customers. This could be through previous roles or personal experiences.
Highlight Your Teamwork and Self-Motivation: In your application, provide examples of how you have successfully worked in a team and demonstrated self-motivation. This could include projects you've completed or goals you've achieved independently or as part of a group.
How to prepare for a job interview at TieTalent
✨Show Off Your Communication Skills
As a Call Centre Advisor, strong verbal communication is key. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common interview questions with a friend to refine your delivery.
✨Demonstrate Your Customer Service Experience
Even if you haven't worked in a call centre before, highlight any relevant experience in retail or customer service. Share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to research the company’s product range. Being knowledgeable about what they offer will not only impress the interviewer but also help you answer questions more effectively.
✨Prepare for Target-Related Questions
Since the role involves meeting targets, be ready to discuss how you’ve achieved goals in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your success.
