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- Tasks: Lead a dynamic team, manage daily operations, and elevate customer experiences with makeup artistry.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands, founded by Trinny Woodall.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations like T-Parties!
- Why this job: Be part of a mission to empower customers and redefine beauty routines in an inclusive environment.
- Qualifications: Experience in team leadership, passion for beauty, and strong communication skills are essential.
- Other info: We celebrate diversity and welcome ambitious individuals eager for their next challenge.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to rethink your routine? We’re looking for a Counter Manager to join our sparkling new Norwich team located in Jarrolds (coming soon!). This role will report into the Regional Manager and be responsible for the day to day running of our Norwich store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
The Role Your daily to-dos might look like this:
- Lead your team from the front by achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on your counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
The essential skills and experience required to succeed in this role are:
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge. We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Counter Manager employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with Trinny London's product range and brand ethos. Understanding their mission to make beauty accessible will help you connect with the team and demonstrate your passion during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team or improved performance, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Stay updated on current beauty trends and innovations. Being knowledgeable about the latest in makeup and skincare will not only impress your potential employers but also show that you're genuinely invested in the industry.
✨Tip Number 4
Prepare to discuss how you would create a customer-centric environment at the counter. Think about strategies you could implement to enhance customer experience and drive sales, as this is crucial for the Counter Manager role.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Counter Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: In your cover letter, express your passion for makeup and skincare. Share any relevant experiences that demonstrate your enthusiasm and knowledge in the beauty industry.
Highlight Leadership Experience: Emphasise your experience in leading a team, especially within the luxury retail sector. Provide specific examples of how you have motivated and developed team members to achieve success.
Demonstrate Customer-Centric Approach: Illustrate your commitment to customer service in your CV and cover letter. Mention instances where you have gone above and beyond to meet customer needs and enhance their experience.
How to prepare for a job interview at Trinny London
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in the past, focusing on how you motivated them and achieved targets together.
✨Demonstrate Product Knowledge
Trinny London values product knowledge highly. Be prepared to discuss your understanding of makeup and skincare products, as well as current beauty trends. This will show your passion for the industry and your ability to educate customers effectively.
✨Emphasise Customer-Centric Approach
The role requires a strong focus on customer service. Prepare to share experiences where you went above and beyond for customers or how you handled challenging situations. This will highlight your commitment to providing an exceptional customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in the role and how you would address them. This will demonstrate your readiness to handle the dynamic environment at Trinny London.
