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For Companies At a Glance
- Tasks: Join a friendly team handling inbound calls and providing excellent customer service.
- Company: Work with a well-established company that values growth and development.
- Benefits: Enjoy paid training, a competitive salary, and a healthy commission scheme.
- Why this job: Perfect for those eager to learn and progress in their career while making a difference.
- Qualifications: No experience needed; just bring your motivation and willingness to succeed!
- Other info: Full training provided, ideal for first-time full-time roles.
The predicted salary is between 22806 - 25400 £ per year.
Our client is looking to recruit several call centre advisors to join a friendly team within a well-established company. We are seeking motivated and driven candidates who want to learn new skills and gain new experiences to progress within their career.
Your Day-to-day Role Will Include:
- Handling inbound calls from existing customers.
- Working towards personal and team targets on a daily and weekly basis.
- Providing excellent customer service by tailoring conversations to promote our products.
- Handling customer queries and focusing on providing the best solutions.
Skills We're Looking For:
- Transferable skills from roles such as retail, hospitality, or care, or a willingness to succeed in your first full-time role.
- Someone eager to learn!
- Hardworking and committed to delivering the best.
- No previous call centre experience needed; full training is provided.
- Experience in phone handling or customer interaction is beneficial.
What We Offer Our Employees:
- Paid, in-depth training.
- A competitive starting salary.
- Healthy commission scheme.
- Salary: £22,806.77 per year plus generous commission.
To apply, send an up-to-date CV.
Call Centre Agent employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer queries can give you an edge during the interview process, showing that you're proactive and ready to tackle challenges.
✨Tip Number 2
Practice your communication skills. Since the role involves handling calls, being articulate and clear in your speech is crucial. Consider role-playing with a friend or family member to build confidence.
✨Tip Number 3
Research the company and its products. Knowing what the company offers will help you tailor your conversations and demonstrate your enthusiasm for the role during any discussions with the hiring team.
✨Tip Number 4
Showcase your transferable skills. If you have experience in retail, hospitality, or care, think about how those skills apply to a call centre environment. Be ready to discuss these in detail to highlight your suitability for the role.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any transferable skills from previous roles, such as retail or hospitality. Emphasise your eagerness to learn and your commitment to providing excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role. Mention why you are interested in working as a call centre agent and how your skills align with the company's needs.
Highlight Relevant Experience: Even if you don't have direct call centre experience, include any relevant customer interaction experience. Discuss how these experiences have prepared you for handling customer queries effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as a polished application reflects your attention to detail.
How to prepare for a job interview at Swans Travel
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and grow within the role. Companies like this one value motivated candidates, so let your passion for customer service shine through during the interview.
✨Highlight Transferable Skills
Even if you haven't worked in a call centre before, draw on your experiences from retail, hospitality, or care. Discuss how these roles have equipped you with skills that are relevant to handling customer queries and providing excellent service.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter and how you would handle them. Practising responses to common questions can help you feel more confident and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team dynamics, training process, or growth opportunities. This shows your interest in the company and helps you gauge if it's the right fit for you.
