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For Companies At a Glance
- Tasks: Deliver engaging learning sessions and develop e-Learning courses for customers.
- Company: Join Zellis, the largest provider of HR & Payroll solutions in the UK & Ireland.
- Benefits: Enjoy a competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Why this job: Be part of a progressive culture that values growth, collaboration, and making an impact.
- Qualifications: Knowledge of HR, payroll, and WFM; excellent communication and interpersonal skills required.
- Other info: Travel across the UK & ROI to deliver tailored training sessions.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Learning Service aims to enable Zellis customers to maximize the benefits of our solutions and support the adoption of best practices. Currently, our Customer Learning team offers a catalogue of classroom and online learning to assist customers in using Zellis solutions effectively. Reporting to the Head of Customer Learning, this permanent role involves delivering tailored learning sessions to customers and supporting the development of e-Learning courses. The goal is to upskill customers, ensuring they are fully versed and knowledgeable about our products, thus maximizing their return on investment and fostering self-sufficiency in usage and development. The Customer Learning team supports customers during onboarding (implementation), periods of change (such as functionality releases), and ongoing Continuing Professional Development (CPD). The delivery can be on client site or via remote ‘Teams’ sessions.
Role Accountabilities & Responsibilities
- Deliver tailored learning sessions on the Elementsuite system according to the course outline, expanding your knowledge to cover the full suite of Zellis products.
- Review and update training courses regularly to meet customer objectives.
- Travel across UK & ROI to deliver sessions as needed.
- Represent Zellis positively, embodying the company's brand and values.
- Collaborate with SMEs to stay current with product development and validate content accuracy.
- Facilitate customer surgery sessions.
- Adapt content delivery to multiple topics and customer needs.
- Maintain thorough knowledge of all Zellis products, third-party integrations, and related technologies.
- Assist in analyzing customer learning needs.
- Travel to customer sites as required.
Skills & Experience
- Knowledge of operational HR, payroll, and WFM, as well as the broader market context.
- Elementsuite knowledge is advantageous.
- Ability to tailor learning delivery based on customer requirements.
- Understanding of diverse learning needs within a varied customer base.
- Experience in adapting learning approaches reactively.
- Experience in client-facing learning environments.
- Excellent learner, listener, critical thinker, and interpersonal skills.
- Willingness and ability to travel and stay away from home as needed.
- Reliable, proactive, and able to work independently.
- Strong interpersonal and communication skills.
- Good planning and organizational abilities.
- Excellent written and oral presentation skills.
- Commitment to continuous CPD development.
Benefits & Culture
At Zellis, we develop market-leading HR & Payroll solutions that power exceptional employee experiences. Our products serve over five million employees annually, including nearly half of the FTSE 100, top retailers, and universities across the UK & Ireland, making us the largest provider in our sector. Our vision is to lead in pay, reward, analytics, and people experiences. We foster an inclusive, progressive culture where colleagues are encouraged to grow, challenge norms, and contribute to our market leadership. Our values—Unstoppable together, Always learning, Make it count, Think scale—guide us daily. Our people are our strength. We offer a supportive, flexible environment with opportunities for personal and professional growth. Our benefits include:
- A competitive salary.
- 25 days annual leave, plus your birthday off, with options to buy extra days.
- Private medical insurance.
- Life assurance of 4x salary.
- Enhanced pension contributions up to 8.5%.
- A wide range of flexible benefits supporting financial, wellbeing, lifestyle, and leisure needs.
Learning Facilitator employer: Moorepay Limited
Contact Detail:
Moorepay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Facilitator
✨Tip Number 1
Familiarise yourself with Zellis products and the Elementsuite system. Understanding the features and benefits of these solutions will not only help you in delivering tailored learning sessions but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of Zellis on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you align with their values during the interview process.
✨Tip Number 3
Prepare to showcase your adaptability in learning delivery. Think of examples from your past experiences where you successfully tailored training sessions to meet diverse customer needs, as this is a key requirement for the Learning Facilitator role.
✨Tip Number 4
Stay updated on trends in HR, payroll, and workforce management. Being knowledgeable about the broader market context will not only enhance your credibility but also allow you to engage more effectively with customers during training sessions.
We think you need these skills to ace Learning Facilitator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Learning Facilitator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in client-facing learning environments, especially if you have worked with HR, payroll, or WFM systems. Use specific examples to demonstrate your ability to adapt learning delivery based on customer needs.
Showcase Communication Skills: Since excellent written and oral presentation skills are crucial for this role, ensure your application is well-structured and free of errors. Consider including a brief example of a successful presentation or training session you've delivered.
Express Your Commitment to Learning: Zellis values continuous professional development. Mention any relevant courses, certifications, or personal initiatives that showcase your commitment to learning and growth in the field of customer education.
How to prepare for a job interview at Moorepay Limited
✨Know Your Products Inside Out
Make sure you have a thorough understanding of Zellis products, especially the Elementsuite system. Familiarise yourself with their features and benefits, as well as how they can be tailored to meet customer needs.
✨Demonstrate Your Teaching Skills
Prepare to showcase your ability to deliver engaging learning sessions. Think about examples from your past experiences where you've successfully adapted your teaching style to suit different audiences.
✨Highlight Your Interpersonal Skills
Since this role involves client-facing interactions, be ready to discuss how you build rapport with customers. Share specific instances where your communication skills made a positive impact on a learning experience.
✨Show Your Commitment to Continuous Learning
Zellis values ongoing professional development. Be prepared to talk about how you stay current in your field and any recent training or courses you've undertaken that relate to HR, payroll, or learning facilitation.
