IT Service Desk Analyst

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service skills.Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham.Monthly travel to London office.Possible after-hours or weekend support If you are open to a new opportunity, contact me today! #J-18808-Ljbffr