Golf Operations Manager

3 weeks ago Be among the first 25 applicantsAbout Get GolfingGet Golfing is a charity with a purpose to improve lives through golf, aiming to make its courses and clubhouses accessible to all, and to position its sites as central to the communities it serves.Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that \”our courses are for golfers while our clubhouses are for everyone\”.See more: https://www.getgolfing.orgRole PurposeMill Green Golf Club, based in Hatfield, seeks a Golf Operations Manager to ensure smooth and efficient operations for all golf course users, providing attentive service and enhancing customer and member experiences. The role involves managing Golf Operations Assistants, most on zero hours/casual contracts, and utilizing Get Golfing\’s golf management software, \’Golf Manager\’, to deliver high-quality service to members, guests, and visitors.ResponsibilitiesOversee Daily Golf OperationsManage daily golf operations, optimize tee-time reservations to maximize revenue, ensure smooth course flow, and implement policies to increase playing opportunities.Golf RetailMaintain golf shop inventory, oversee equipment maintenance, and ensure liability forms are signed for rentals.Deliver Exceptional Customer ServiceLead and train staff, handle customer inquiries professionally, and foster a welcoming environment.Golf Days & SocietiesManage golf day and society experiences, ensuring value, managing bookings, and promoting retail sales.Member EngagementAct as a primary contact for members, manage communications, and coordinate events and competitions.Financial Management & Revenue OptimisationMonitor financial performance, manage budgets, and identify profitability opportunities.RequirementsSkills & KnowledgeProven experience in golf operations managementExceptional customer service and communication skillsStrong engagement and relationship-building skillsDeep understanding of golf, rules, and industry landscapeProficiency in \’Golf Manager\’ software and Microsoft OfficeOrganizational and problem-solving skillsAbility to influence site performance through P&L managementEffective interpersonal skillsDecision-making and revenue growth capabilitiesApproachProactive, results-oriented, strategic thinkerIndependent worker with effective decision-making skillsFlexible schedule, including evenings, weekends, and holidaysStrong work ethic and understanding of golf management demandsEffective time management and prioritizationExcellent storytelling and communication skillsBenefitsBonus/commission scheme OTE £33,000Pension PlansWork From HomeTraining & DevelopmentFree Golf50% discount on food and beverageStaff referral programmeSeniority level Mid-Senior levelEmployment type Full-timeJob function ManagementIndustries Leisure, Sports & Recreation

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