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- Tasks: Lead global process improvements and enhance partner satisfaction at Deliveroo.
- Company: Deliveroo is a tech-driven company transforming how we shop and eat.
- Benefits: Enjoy hybrid work, generous leave, healthcare perks, and support for charitable causes.
- Why this job: Shape the future of partner experience in a fast-paced, innovative environment.
- Qualifications: Experience in process mapping, stakeholder management, and B2B operations required.
- Other info: Diversity and inclusion are core values; adjustments for applicants are welcomed.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about driving operational efficiency and transforming processes at scale? Deliveroo is looking for an Operational Excellence Manager to join our Partner Operations team and lead process innovation across our global markets. If you thrive in a fast-paced, insight-driven environment and want to shape the future of partner experience, we want to hear from you.
Responsibilities
- Lead global process improvement projects that enhance service delivery and partner satisfaction
- Map end-to-end processes and identify opportunities for automation and efficiency gains
- Own and evolve our Salesforce chatbot to reduce contact volumes and empower frontline agents through AI
- Align operational practices and process standards across all markets
- Collaborate closely with stakeholders, using data and insights to solve pain points and improve outcomes
- Contribute to our 24/7 on-call support rotation, ensuring marketplace care standards are met
Requirements
- A strong track record in end-to-end process mapping and continuous improvement
- Experience measuring and communicating the impact of operational changes
- Excellent stakeholder management and data-led decision making
- B2B experience – essential for success in this role
- Familiarity with partner support tools like PSC is a plus
The Details
- Location: Hybrid, 3 days/week in our Manchester office
- Travel: Occasional travel across the year may be required
- On-Call: Part of a 24/7 rota, approx. 2 weeks per quarter
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Operational Excellence Manager employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager
✨Tip Number 1
Familiarise yourself with Deliveroo's operational processes and tools, especially Salesforce and any partner support systems. Understanding these will help you speak confidently about how you can improve efficiency and enhance partner satisfaction during interviews.
✨Tip Number 2
Prepare specific examples of past projects where you've successfully mapped processes and implemented improvements. Be ready to discuss the measurable impacts of your work, as this aligns with the data-led decision-making they value.
✨Tip Number 3
Network with current or former Deliveroo employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your passion for operational excellence by staying updated on industry trends and innovations. Being able to discuss recent advancements in process improvement or automation will show your commitment to driving change at Deliveroo.
We think you need these skills to ace Operational Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in end-to-end process mapping and continuous improvement. Use specific examples that demonstrate your ability to drive operational efficiency, as this is crucial for the Operational Excellence Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming processes at scale. Mention how your skills align with Deliveroo's mission and values, and provide examples of how you've successfully managed stakeholder relationships and data-led decision making in previous roles.
Showcase Relevant Experience: When detailing your work history, focus on B2B experience and any familiarity with partner support tools like PSC. Highlight specific projects where you led process improvements or implemented automation solutions, as these are key responsibilities of the role.
Prepare for Potential Questions: Anticipate questions related to your experience with operational changes and how you've measured their impact. Be ready to discuss your approach to problem-solving and how you use data to inform decisions, as these are essential skills for the position.
How to prepare for a job interview at Deliveroo
✨Showcase Your Process Mapping Skills
Be prepared to discuss your experience with end-to-end process mapping. Bring examples of how you've identified inefficiencies and implemented improvements in previous roles, as this is crucial for the Operational Excellence Manager position.
✨Demonstrate Data-Driven Decision Making
Since the role requires excellent stakeholder management and data-led decision making, come equipped with examples of how you've used data to influence operational changes. Highlight specific metrics or outcomes that resulted from your initiatives.
✨Familiarise Yourself with Relevant Tools
If you have experience with partner support tools like PSC or Salesforce, make sure to mention it. Understanding these tools can give you an edge, so be ready to discuss how you've used them to enhance operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about past challenges you've faced in operational roles and how you overcame them, particularly in relation to improving partner satisfaction.
