IT Support Analyst

IT Support Analyst – Contract Role in Welwyn Garden City CK Group is recruiting for an IT Support Analyst to join a leading pharmaceutical company on a 3-month contract basis at their site in Welwyn Garden City. Role Responsibilities: Log and track end users’ incidents, adhering to SLAs. Identify recurring issues and escalate these to relevant teams for investigation. Provide swift resolutions to IT queries and problems. Offer proactive, customer-focused, face-to-face onsite support. Candidate Background: Experience with iOS devices (iPhone, iPad, Mac) and Windows hardware is beneficial. Experience in building and configuring computers for new starters and upgrades is advantageous. Previous experience in a face-to-face customer service environment is desirable. Company Overview: Our client is a global leader in biopharmaceuticals, developing over 160 medicines, vaccines, and healthcare products to improve lives worldwide. Location: Welwyn Garden City, UK. Application Process: Applicants must have the right to work in the UK. Please quote the job reference (Apply online only) in all correspondence. This role is subject to a satisfactory DBS check. Additional Information: If this role isn\’t suitable, or you\’re interested in exploring other opportunities, follow our LinkedIn page (cka-group) for the latest jobs and company news. #J-18808-Ljbffr