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For Companies At a Glance
- Tasks: Investigate complaints and respond to inquiries while improving customer service.
- Company: Join Essential Employment, a dynamic company focused on equal opportunities.
- Benefits: Earn £22.26 per hour with flexible temporary work options.
- Why this job: Make a real impact by enhancing customer relationships and service quality.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Be prepared for pre-employment checks and stay connected for updates!
Complaints and Customer Relationship Officer needed in Sutton. The rate is £22.26 per hour PAYE. This is a temporary role.
Responsibilities:
- Investigate and respond to complaints, member inquiries, and Freedom of Information requests.
- Identify service issues and make recommendations for improvements.
- Conduct consultations with customers and clients.
Application Process: If interested, please apply on our website with your CV or email your CV to kirsty@essentialemploy.co.uk, quoting the reference number.
Additional Information: Essential Employment acts as an Employment Business for this vacancy. We are an Equal Opportunities Employer. All roles may be subject to pre-employment checks, including references, so please be prepared.
Complaints and Customer Relationship Officer employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
kirsty@essentialemploy.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Customer Relationship Officer
✨Tip Number 1
Familiarise yourself with common complaints handling procedures and best practices. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Research the company’s values and customer service philosophy. Tailoring your discussions around how your personal values align with theirs can make a strong impression during any conversations.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved complaints or improved customer relationships. Being able to share specific stories will showcase your skills effectively.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the role, which can be invaluable during your application process.
We think you need these skills to ace Complaints and Customer Relationship Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints and Customer Relationship Officer. Familiarise yourself with the key tasks such as investigating complaints and responding to inquiries.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, complaint resolution, and any previous roles that involved handling inquiries or conducting consultations. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for this role. Mention your understanding of the importance of customer relationships and how you can contribute to improving service quality.
Follow Application Instructions: When submitting your application, ensure you follow the instructions carefully. Apply through the specified method on the website or email your CV to the provided address, including the reference number RQ1515080.
How to prepare for a job interview at Essential Employment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints and Customer Relationship Officer. Familiarise yourself with common complaints handling procedures and customer service best practices, as this will help you answer questions confidently.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved complaints or improved customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will demonstrate your problem-solving skills effectively.
✨Research the Company
Take some time to research the company you're interviewing for. Understand their values, mission, and any recent news or developments. This knowledge will allow you to tailor your answers and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows that you're engaged and serious about the position.
