Customer Relationship Management Specialist

Customer Relationship Management Specialist Join to apply for the Customer Relationship Management Specialist role at MVF Customer Relationship Management Specialist Join to apply for the Customer Relationship Management Specialist role at MVF Our Customer Engagement & CRM team is a talented group of marketers delivering millions of post-sign-up communications via Email, SMS, and more. We focus on driving customer lifetime value, creating meaningful contact moments, and solving problems with data-driven strategies. It\’s a collaborative, innovative, and customer-centric environment. What we\’re offering you: Flexible hours and summer hours Competitive holiday benefits – 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days) Closed for Christmas holidays Work from anywhere for 2 weeks a year Life Assurance and Income Protection to protect your loved ones Benefits allowance for health, dental, and vision coverage Defined Contribution Pension and Salary Sacrifice Scheme Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families Family Forward support for our MVF parents and their mini-mes Free breakfast when in the office 2 charity days a year The Role As a CRM Specialist, you’ll lead strategic CRM initiatives that enhance campaign performance, elevate creative output, and drive long-term value for MVF and our customers. This role blends commercial strategy, technical expertise, and creative execution – ideal for someone deeply passionate about customer engagement. Responsibilities Lead and own key CRM workstreams within the Customer Engagement roadmap, with direct impact on commercial performance. Set high standards across content, copywriting, experimentation, and strategy. Manage major CRM projects from planning to delivery, with strong stakeholder collaboration. Contribute to cross-functional initiatives and consult on high-value market audits. Support continuous improvement through innovation, mentoring, and external learning. Optional: Line management responsibilities and involvement in CRM Academy training. What Success Looks Like Commercial KPIs improve, including customer lifetime value and campaign GP. Strategic initiatives are delivered effectively, with high project scores (>3.3). You are recognised as a thought leader within CRM – internally and externally. CRM content, strategy, and delivery continually raise the bar across the function. You consistently demonstrate leadership, collaboration, and values-led impact. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Marketing Industries Technology, Information and Internet, Marketing Services, and Advertising Services Referrals increase your chances of interviewing at MVF by 2x Sign in to set job alerts for “Customer Relationship Management Specialist” roles. London, England, United Kingdom 6 days ago Greater London, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 weeks ago Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 month ago London Area, United Kingdom £65,000.00-£80,000.00 19 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago City Of London, England, United Kingdom 2 weeks ago Senior Manager Q Customer Success, Customer Success Team London, England, United Kingdom 2 weeks ago Customer Service Manager – International E-commerce London, England, United Kingdom 4 months ago London, England, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr