Call Center Supervisor

Job Description – CALL CENTER SUPERVISOR We are a leading essential services company committed to delivering high-quality service to thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing, and Drain is seeking a highly professional and organized Call Center Supervisor for our fast-paced business. The primary function of this role is to organize, manage, and supervise our customer service department, focusing on orders and jobs for our Field Technicians. The Call Center Supervisor utilizes customer service training to educate and assist customers in selecting services and products. This position also oversees Field Technician incentive programs, ensuring fair distribution and proper documentation of work. Minimum Requirements Previous call center supervisor or lead management experience. Flexible availability, including weekends and some nights. Strong communication skills with a pleasant phone demeanor. Practical experience in dispatching and efficient dispatch practices. Ability to collaborate with technicians to ensure customer satisfaction and technical accuracy. Proficiency in using phone, email, text, and internet at a high level. Motivated to work independently and handle multiple tasks. Core Values Safety First – Think Twice, Act Once Delivering WOW Through Service – Exceeding Customer Expectations Highest Level of Integrity – Doing the Right Thing Great Place to Work – All for One and One for All Benefits Medical, Vision, Dental, Life & Disability Insurance Paid training, holidays, and vacations (PTO after 90 days) Your birthday off Paid wellness days Financial wellness program Advancement opportunities Compensation $70K per year, DOE We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law. #J-18808-Ljbffr