Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage our customer service team to ensure top-notch support.
- Company: Join a leading essential services company dedicated to high-quality customer care.
- Benefits: Enjoy medical, dental, and vision insurance, plus paid training and wellness days.
- Why this job: Be part of a dynamic team that values integrity and customer satisfaction.
- Qualifications: Previous call center supervisory experience and strong communication skills required.
- Other info: Flexible hours, including weekends; competitive salary of $70K per year.
The predicted salary is between 42000 - 84000 £ per year.
We are a leading essential services company committed to delivering high-quality service to thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing, and Drain is seeking a highly professional and organized Call Center Supervisor for our fast-paced business. The primary function of this role is to organize, manage, and supervise our customer service department, focusing on orders and jobs for our Field Technicians. The Call Center Supervisor utilizes customer service training to educate and assist customers in selecting services and products. This position also oversees Field Technician incentive programs, ensuring fair distribution and proper documentation of work.
Minimum Requirements
- Previous call center supervisor or lead management experience.
- Flexible availability, including weekends and some nights.
- Strong communication skills with a pleasant phone demeanor.
- Practical experience in dispatching and efficient dispatch practices.
- Ability to collaborate with technicians to ensure customer satisfaction and technical accuracy.
- Proficiency in using phone, email, text, and internet at a high level.
- Motivated to work independently and handle multiple tasks.
Core Values
- Safety First – Think Twice, Act Once
- Delivering WOW Through Service – Exceeding Customer Expectations
- Highest Level of Integrity – Doing the Right Thing
- Great Place to Work – All for One and One for All
Benefits
- Medical, Vision, Dental, Life & Disability Insurance
- Paid training, holidays, and vacations (PTO after 90 days)
- Your birthday off
- Paid wellness days
- Financial wellness program
- Advancement opportunities
Compensation
$70K per year, DOE
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.
Call Center Supervisor employer: P.E.A.C.H. Teams
Contact Detail:
P.E.A.C.H. Teams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Supervisor
✨Tip Number 1
Familiarise yourself with the essential services industry, particularly in heating, cooling, electric, plumbing, and drain services. Understanding the specific challenges and customer needs in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your previous experience in managing a call centre or leading a team. Be ready to discuss specific examples of how you've improved customer service or streamlined operations in past roles, as this will show your capability to excel in the supervisor position.
✨Tip Number 3
Prepare to showcase your communication skills by practising common scenarios you might encounter in a call centre. Role-playing these situations can help you articulate your approach to resolving customer issues effectively and maintaining a positive phone demeanour.
✨Tip Number 4
Research the company’s core values and think about how your personal values align with them. Be prepared to discuss how you embody these values in your work, especially regarding safety, integrity, and teamwork, as this will resonate well with the hiring team.
We think you need these skills to ace Call Center Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre supervision or management. Emphasise your communication skills and any practical experience you have in dispatching, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership abilities and customer service philosophy. Mention specific examples of how you've exceeded customer expectations in previous roles, aligning with the company's core values.
Highlight Flexibility: Since the job requires flexible availability, be sure to mention your willingness to work weekends and nights. This shows your commitment and adaptability to the demands of the role.
Showcase Technical Proficiency: Demonstrate your proficiency in using various communication tools like phone, email, and text. If you have experience with specific software or systems used in call centres, include that information to strengthen your application.
How to prepare for a job interview at P.E.A.C.H. Teams
✨Showcase Your Leadership Skills
As a Call Center Supervisor, you'll need to demonstrate your ability to lead and manage a team. Prepare examples from your previous experience where you successfully motivated your team or resolved conflicts.
✨Highlight Your Communication Abilities
Strong communication skills are crucial for this role. Be ready to discuss how you've effectively communicated with both customers and team members in past positions, especially in high-pressure situations.
✨Familiarise Yourself with Dispatch Practices
Since the role involves dispatching Field Technicians, brush up on efficient dispatch practices. You might be asked about your experience in this area, so having specific examples will help you stand out.
✨Emphasise Customer Satisfaction
The company values exceeding customer expectations. Prepare to share instances where you went above and beyond to ensure customer satisfaction, as this aligns with their core values.
